I LIVE IN SARASOTA FLA. I WON A BOX OF INDIAN TABAC CIGARS. CIGARBID.COM CHOOSES TO USE DHL AS THEIR SHIPPER INSTEAD OF UPS OR FEDEX. MY CIGARS ARRIVED AT THE DHL FACILITY IN SARASOTA FLA. AT 0752AM ON 10/18 FOR DELIVERY INSTEAD OF ME RECEIVING MY CIGARS YESTERDAY THE 18TH AS I WOULD HAVE WITH UPS OR FEDEX I AM NOT "SCHEDULED" TO RECEIVE THEM UNTIL TOMMORROW THE 20TH. BOTTOM LINE IS INSTEAD OF MY CIGARS RESTING IN MY HUMIDOR THEY ARE SITTING IN A HOT WAREHOUSE (FOR OVER 48 HOURS) TO BE SHIPPED AT DHL'S LEISURE. I WILL NOT BE DOING BUSINESS WITH EITHER COMPANY CIGARBID OR DHL IN THE FUTURE.

Wow...

All in caps 'eh. Nice...

Cbid has always had a longstanding policy if there is a problem to contact them. If your cigars aren't ok when you get them, let them know. They will make it right!

UPS does the same damn thing. I have had several packages sit in my local wharehouse for a day or so before delivery...

Legitimate gripe, but you can request any type of shipping you wish. Priority Mail is my favorite.

If you change your mind, contact CBid.

eddyg, wouldn't it be better and simpler to change your shipping preference with Cbid? You could do that without lambasting them on their own forums, and still enjoy outstanding prices on great customer service! They just switched shippers, but you can specify USPS and have your gars delivered on Saturday!

I live in Arizona (Hot Arizona) and before I changed my preference to USPS my cigars would take 1 week with UPS. Just simply send Cbid an email asking to change to USPS. It looks like they have changed there shipping to DHL to get better rates for the customers. USPS is a little more expencive but I get my cigars on Saturday if they ship them on Thursday! What a place. They let you pick your shipper. Not many places will work with you on stuff like that.

Thanks CBID!!!!!!!!!!!

Plus they send matches 😉

Mike

If there is a problem with your current shipping method, please contact us right away and we will be more than happy to find a better method for you.

Eddyg

I apologize if the service offered by DHL did not meet your expectations. When we spoke earlier today, I explained that the delivery service being offered by DHL so far has been in line with that of UPS. Had your package been shipped Friday with UPS, the delivery would not have been made until Wednesday of this week, the same delivery time that DHL has promised. The difference between the two couriers is DHL had the merchandise in Florida a little sooner, but they require a certain amount of time to sort their packages according to priority levels.

UPS sorts in a different manner, so their packages move a little more evenly across the country, although the delivery would be the same. DHL gets the merchandise to certain areas a little faster, but they are forced to do their sort in the arrival state, which may appear to extend the delivery time, although it really does not.

If you or any other Cigarbid member have any additional questions about this subject, please feel free to contact us through email or by using our toll free number.

Regards

Roger

Cigarbid Customer Service

goodbye, eddyg. cigarbid may miss your business, but i sure as hell won't miss your sorry attitude. go learn how to vote. then learn to use the caps lock button. then learn to not be such a jerk. woohoo, more cigars for the rest of us.

yes, i'm quite aware that i don't capitalize at all so there's no reason to point that out.

DEAR MY FRIEND FOSTER. I DIDN'T "LAMBAST" THEM I ONLY STATED THE FACTS. ***edited for competitor reference***

PS THEY USE UPS AND WHEN THE PRODUCT GETS TO THE DISTRIBUTION CENTER IN THE AM IT GOES OUT THE SAME DAY!

***EDITED***

I also noticed cbid switching to DHL. So instead of me getting my cigars Thursday or Friday like I normally do, I got them yesterday! I have always waited a week for my cigars as they rested in the back of trucks at extreme temps. I did not complain, only received my cigars with a smile. Put them in my humidor to rest and smoked them when they were ready.

To come on here and complain about something so trivial, then suggest their competitors site (which is against the message board rules) shows a lack of class.

JMHO

Dave

One less bidder on Indian Tabac cigars. WOOHOO!! 🙂

Interesting, I have the exact same problem with fedEx. the tracking will say on truck for delivery, and it's a day early. then, for some reason, it doesn't get delivered and gives reason "Not Scheduled For Delivery". I think FedEx leaves it up to driver's preference if they have time to deliver early packages or not. Personally, I've had problems with all couriers, including package handling except for UPS.

However, I have never blamed the person sending me the goods. I've always blamed the shipping company. This is completely out of cbids hands, and I'm not sure why you will not use them again. A simple "Please use UPS" would solve any future problems. And I haven't checked prices on that other site you mentioned, but I've had a hard time beating CI prices, let alone CB prices. And the 1 problem I have had with CB, I received a personal call from Trish and the issue was solved. And I'll pay a couple extra bucks anyway to a company I know will treat me exceptionally, and often better then I should be treated. So whether or not that other place is cheaper, I don't care. A couple extra bucks for a smile and a huge piece of mind is well worth it!

i'm starting to think that eddyg probably owns a shpo, and he's merely reporting to us for the first time this week.

thanks, eddyg.

I also got my order shiped DHL and got it sooner.. love DHL!

Eddyg,

As I'm sure Roger explained, we are testing DHL for the month of October to see how they compare to UPS. UPS to your area would deliver on Wednesday. They would have delayed the actual transit time. DHL just handles it differently. Same day - different way of getting there.

Also, one cannot compare CigarBid with regular retail sites. Many times your winning prices are at or below our cost. I know that's tough to believe but it happens on a consistent basis. We simply can't take a hit on shipping costs.

I'm sure you all more than make up for it with lower than retail prices and HUGE savings, right??

Don't know if this site is about you Trish, but it should be!

http://www.ilovetrish.com 

I also got my order shiped DHL and got it sooner

I was pleasantly surprised

["I'm sure (we) all more than make up for it with lower than retail prices and HUGE savings, right?"]

Hey Trish,

You know that your customer services at CBID are the best.

I wouldnt waiste my time with him. It looks to me he's made up his mind about CBID.

I dont get it. He complains about his cigars being late,but forgets what a great deal he got on those cigars.

jeezy peezy!

Jeff

LMAO @ lofty1 🙂 eddyg, you must be suffering from some serious cigar withdrawal to put a post up like that, in that fashion. lol. I wouldn't let that one issue sour you away from this great resource we call CBID. Don't give up yet. Just give them your feedback and stay awhile to see how your feedback provides future changes or improvements. (On a side note, you don't work for a competitor cigar retailer or competitor package delivery service, do you? 😉 )