Quite some time ago I purchased a Xikar cutter not the most expensive one but still a nice cutter. Well the third time I used it the plastic broke off on half of it. I figured what the heck it still cuts.

Then I get an e-mail from Xikar saying they guarantee their product. So I reply with my particular problem. They reply with send it in we will replace it. Cool.

Well my cutter gets lost in the mail and never makes it to them. I figure my loss since I did not get a DC or insurance.

Christy my original contact e-mails asking if I have sent it yet. I reply that it has been over two weeks. Here is her response.

"Actually Tony, I talked to the president of Xikar & he would like me to send you a new cutter. So, next week I will be sending you another Xi2 Lapis w/a leather sheath."

Can't beat CS like that.

Wow. Yep, I have to second what Bassdude says about their great customer service. I had one that stuck open. I cleaned it like crazy, shot some lube in there, I even banged it again the counter, and nothing. I e-mailed them about the problem, and after a little bit of back-and-forth with Q & A, they sent me a brand new one and a box to return the bad one with postage paid. I couldn't be happier.

That is good news. I just got two of these cutters off Cbid on the Xikar sets (1 cutter, 3 gars)

Is is supposed to close after every cut ? The first one I have used open, then it lock when I make the cut.

CParker

CParker,

Yes, it has an auto-lock mechanism that locks it after every cut. It should re-open easily with your thumb. The only problem I've had with my Xikars is that they sometimes pop open in my pocket & you must be careful when digging for it as you will cut your fingers. They make a damn good cutter though.