Came home today expecting to see last weeks c-bid order, but instead found nothing. Called DHL to ask what might have happened and the woman I spoke to said all she could tell me is as of last night it still wasn't in Ct. She didn't know what time the drivers deliver till and said someone would call me back within a couple of hours to explain what went wrong. No call and the pkg. still nowhere to be found. When c-bid was using UPS my delivery arrived on fridays faithfully and the tracking data was always dead on. If there is anyone from c-bid out there listening, DHL is awful. Frank P.

All you have to do is ask customer service to switch you to USPS and they will.

Heck ... just ask, and they will set your shipments up to gp USPS Priority ...

I'm still undecided. Sometimes mine show up on Monday and sometimes on Tuesday. (Usually Tuesday)

I'm in Ohio, USPS is probably faster for me. But I have plenty of cigars in the humi and can wait an extra day if it keeps my shipping costs down.

But, if they end up taking a week to make a 3 hr drive, I'll probably switch.

I don't see much difference but the DHL tracking SUCKS!! Delivery seems to take the same time!

Burky

I can live with the later delivery, its the customer service that sucks. How can you not know how late the drivers make deliveries. I actually did just recieve a call from someone at 9:00, 4 hours since I inquired and all she told me was the same thing the first lady told me which was the pkg. is still not in my area. NO SH___. Of course if I knew I'd have these problems I would have chosen USPS instead. Certainly moving forward I'll switch to the other carrier, but it really doesn't help me with the current situation. Oh well, heres hoping they arrive tomorrow.

Again, DHL fired 50,000 employees so they could use the cheaper, subcontracted, newly aquired, Airborne Express employees. The quality of service has gone down steadily ever since.

John L

i didnt receive my order today either....with ups, the order was always delivered by noon mondays and here i sit with no garssss, tracking showed the order arrived sat morning 15 minutes from my home, this is monday nite, still looking..........

DHL tracking sucks t_rds. BUT . . . I'm out here in podunk Utah/Az/Nevada and I'm gettingk my Cbid deliveries 1-2 days quicker than brown makes em. I like the USPS tracking, but what's more impotent? Gars now? Trackingk now? Hmmmm. I'd better go smoke on it.

PSR

Got my shipment three days early!

Just wanted to add my 2 cents on this subject.

My first shipment useing DHL sat in their warehouse ( 20 miles from my home ) for over a week. When I contacted them, they asked me for direction from their warehouse to my county....yes I said county....they didnt even know how to get to the next county, I kid you not. I talked with them on 3 different days each time explaining how to drive from Laurel County, KY to Jackson County, KY.....I eventually told them I would meet them at a cenral location ( Court House ) so that it would be easier on them. I think this was beyond ridiculous....but anyways, Trish at C-bid came thru and went way out of her way to make things right....Thanks again Trish and C-bid....

Been great for me so far. And they deliver to my door, even when I am not there. UPS will not do that.

I got mine today but the tracking instead of saying delivered to my city it says,

11/16/04 10 : 33 am Shipment delivered. Louisville, TN

which DHL says is where the driver is from.Huh?????

I have neither a clue or a care where the DHL driver who delivered my shipment this morning was from ... all I know is, it's Tuesday and the box arrived shortly after 10am ... with UPS, it was always arriving about 3 on Thursday afternoon ... that's an improvement of 50+ hours ... that works for me, but if it's not an improvement for you, contact CS and get it switched ...

I am not saying the service is bad, its good, but I just don't understand why it says it was delivered to Luisville,TN when it happened to in Gatlinburg at that time?

Ahh ... I see your point ... it doesn't give you a lot of confidence in their ability to conduct a successful post-mortem on a missed delivery, does it?

well, it is now tuesday nite 8:10pm and still no gars in sight. checked with tracking and it stated that they attempted a delivery at 2:42pm this date,,,,,i was sitting on my front porch and no dhl truck in sight..at this rate this weeks order will get here before last weeks order...(waiting on the porch shooting ducks on an ole dried out stoogie)

I just received my first DHL order w/ no problems but their tracking system just doesn't compare to UPS. In a word: It's a useless system. It doesn't show destination

switches, times, location etc. So as the days go by and you are waiting you cannot be assured the status of your package. No me gusta! The bottom line: I liked UPS, now if only DHL could benchmark their supply chain tracking system I would like them too.

IMHO DHL sucks I receive my gars always a day later!

I am getting better service from DHL, so, it may be regional.