With all the bashing on CBid about shipping that has been going on I just wanted to counter that with a great experience. I recently won an auction and was expecting the shipment to arrive but it seemed to be taking quite a while. Then I won another auction and that shipment came on schedule....before the first one that I won. So now I was concerned. I contacted customer service via e-mail to explain my concern (yes, before coming on this board and bitchin' up a storm). Jessica answered my e-mail within 15 minutes!!! She explained that there was an error and that my shipment never went out and that she would correct it immediately and ship my cigars out the next day. Well, the day that I thought she was going to ship them they ARRIVED!!!!! They must have overnighted them for them to get there THAT fast! WOW, what fast response to solve a problem!! THANK YOU JESSICA and THANK YOU CBid!!!!

Eric,

Thanks for the kind words! I'm glad this package made it safely to you. I had the package sent out standard ground, which would normally be a 1-2 business day ship, so there wasn't an overnight shipment involved in this order. I just put a special note on the package that they need to put their trucks into turbo to get this to you since the first one never arrived!

I'm so glad that everything worked out for you! Thank you so much for your patience with us! Happy Bidding! 🙂

Great.... you've inflated Jessica's ego.

lol!!!

Marke

Thread Jack On:

Is that all that is inflated with Jessica?

Thread Jack Off:

Happy Holidays!

Hey now! What's this all about??

Your ego, ya, thats what was inflated, heheheeee.

Just because you all do such a great job with customer service!

Ohhh, ok! LOL