Why Why Why cant you pack these better?

Your customer service is awesome, the best, no doubt about that. But I cannot/will not keep calling about cigars that arrived cracked, etc because of poor packing.

Steve R. Please get your boys to pack thes nicer. My 10 pack of Graycliff's are just ugly.

Thanks bro.

Rant over.

Actually I am amazed of how little damage I have had over the years... I guess they use a loss vs cost of using better packaging...

I think only one or two shipment ever had an issue.. And of course they made it right.

I've had 2 boxes poorly packed....out of hundreds...and then it was made right. It IS frustrating but give them a chance to make it right...they will.

They always make it right and do so very nicely.

I'm surprised more cigars dont arrive damaged. They seem to be just tossed in the box. I've had 3 orders over the past 2 years arrive mangled. The box is also mangled.

Today wasn't too bad, just some cracked feet.