Before I go any further, I want to assure everyone that I have contacted Customer Service twice regarding the following issue. They have been cordual and have apologized, but I'm left scratching my head on this one.

On January 16th, I won an auction for a humidor - The Indulgence, and some cigars. All cigars received, but no humi.

I waited until January 26th, when I contacted Customer Service. Received a prompt response (next day) that they were on back order. 7-10 days was the estimate until Cbid would get the shipment in.

I understand things like this can happen, but I guess I thought if you were bidding on something, you were bidding on something they have.

What further confuses me, is since my lot has closed, they have still offered at least 3 other Indulgence Humidors up for bids, with at least one out there now where active bidding is going on.

Why would a company continue to sell items they don't have?

Being that Cig Int'l is the parent company, couldn't they 'borrow' a few from them to get caught up on the backlog?

I guess I'm just looking for some clarity on if my expections are too high, or if this is somewhat 'normal' and I should simply chill.

Hope this isn't coming off as a rant, I'm not bent out of shape. Guess I'm just disappointed. Its 18 days since I 'won' and it still hasn't even been shipped yet.

I don't want to be banned or receive hate mail. Just trying to figure this all out.

Thanks.

I had high hopes of giving my old man a humidor as a gift once on a return back home, so I picked one up here on an auction. By the time they shipped it to me I had been home and back (3 weeks).

What can you do, you know?

I'll just suck it up and keep that in mind.

Thanks for the feedback.

Que

You're right - it doesn't happen that often. But the humidors are a quirky issue. We're told by our supplier that they'll be here on a specific day. Then they get caught in customs. That can take anywhere from a day to (one instance) three months!

8track-

I'm really sorry about this. Unfortunately, backorders do happen and the truth is that CigarBid IS a retail site where our customers pay auction prices. We're not like those other sites where the individuals have the product sitting in their living room. We were told to expect the shipment at the end of January, which is why another lot was listed. Again - stuck in customs. Sheesh.

I promise we'll get them out as soon as they hit our dock. Thank you for waiting so patiently.

It would torque me off to order something only to find out they didn't even have it yet.

Since I don't have a degree in Business Administration... i'll not question their practices.

i'll bet customs from an isom is tough on the humidors.

I had this grand vision of the humi being here by SuperBowl Sunday, but it is not to be.

I'll work on my patience. I'm told its a virtue.

wouldnt have been so bad, but these are not made anymore, so i dont know if i will ever get them. o well, it is what it is..... and with the prices we get here... well, you know.

wes

Believe me guys, we do not do this on purpose. TJ is our backorder King. He will contact you with in a few short weeks after the backorder occurs to let you know the status. If for some reason we can't get the item in as promised from the manufacturer, he will offer you something different, 99% of the time, it's even better than what you bid on.

Country

Another couple months.

You are on the scent!