Customer Service comes through again

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Thursday, April 15, 2010 9:28:00 AM

Had a guillotine cutter (the Highlander one) fall apart in my hands on the first use.

Damarie helped me out with quick responses, good info, and an easy return for a refund.

Thursday, April 15, 2010 10:18:00 AM

I would have done the same for you if would have just asked..

Thursday, April 15, 2010 3:18:00 PM

Hah, thanks, but I was concerned since I was past the 10-day mark the FAQs mentions.

Thursday, April 15, 2010 5:10:00 PM

How can they have more than one Highlander in stock?

There can be only one!

Thursday, April 15, 2010 5:50:00 PM

^ that's why it fell apart on first use...... duhhhh!!!