I was at B&M in NJ yesterday that happens to be one of the few Liga Privada Lounges, not sure about how many there are but I figured they would get extra supply of Ligas. I was right, got a full box of Rats!
However, when I went to pay my AMEX provided an odd reply, call customer service. So the owner handed me the phone and I dialed, before I finished dialing my cell phone began ringing, it as AMEX. Apparently someone in Missouri bought $3 worth of fireworks with my card which raised a red flag so they were confirming that I was trying to spend a lot of money at a cigar store in NJ. They cancelled my card after approving said transaction and told me my new card would arrive the next day. This was at 5pm eastern.
Had a couple smokes at the B&M, great guys, and a fabulous owner who knows his stuff and was smoking with all of the locals telling hilarious stories.
Today, before 11:30 am my new AMEX was here, less than 18 hours later.
Moral of the story, great customer service is hard to find these days. CBid, AMEX, and that B&M get it...and I will continue to support them!
