I've had a Genesis Gold with piped in natural gas on the patio for about a decade or so, and when I saw the crossover tube that ignites burners 2 and 3 had snapped/rusted, I tried to come up with ways to fix it. Looked up flame proof tape, no help. local harware store, no help.
So I called Weber to order what I needed, expecting to pay a couple hundred bucks. CS rep asked if I ever registered it when I bought it. No idea. Did I know the year? No idea. My name, my phone number, no help, not registered.
So she tells me where to find the serial number, then says it was from June 2003. She then registers it and asks how the whole burner assembly looks. Rusty I say, some holes are getting wider etc.
She says the burner assembly has a 10 year warranty and will send out an entire new burner and that I can probably be able to do it myself if I remove the control panel. I order a new ignition set up for $10.95 just to have a backer and that's what the whole bill will be. After 9 years and 10 months of service!
She could easily have just let me order parts, but instead she gave me what I was entitled to get even though I had no clue and she had to dig out the info in order to provide great service for me. On a Saturday.
I was impressed.
frankj1 wrote:
