Saw a few threads pop up lately about the lateness of the recent shipping dates etc. Im not sure, I quit reading those threads. But it looked like CBid and their customer service was taking alot of heat.

I had to call customer service today. My first call in years, I must say. Jessica took my call. I explained to her my problem. She understood perfectly. Apologized even though this problem wasn't CBids fault but the manufacturers fault. A replacement is already on its way. Quick, easy, and painless.

So Jessica, thank you.

+1

There are many companies I deal with that could take a lesson from the CBid gang regarding customer service.

Big Kudos to your staff over the many years=d>

The CigarBid Customer Service Team is

just like "Tony the Tiger" sezzzzz......

"THEY'RE GREATTTT!!!!"

Always courteous, prompt, and solve the problem.

My only beef w/ Cbid is the shipping costs when i get a 10-25 item order and it ends up being $15 to $19 bucks for a 8-12? Pound box on ground shipping when i am 2 hours away ......then 6% PA sales tax on top of that (you out of staters have it easy).

I say cut the PA customers a break on the ".50 cents per item rule" on shipping costs.... because we have to pay tax on the cigars.

Blah Blah...

The variety of smokes offered here is awful now,,,

wheel,