selefler
Monday, July 13, 2020 5:08:40 PM
I have been on hold for 1 hour 15 min. now. I have tried emailing about my order and have not gotten a response from that either, What the hell is going on with your company. I think I should get the the forums and get this out into the cigar community. I bet I am not the only one out there having problems with your company. Maybe if customers shop elsewhere your customer service may improve.
opelmanta1900
Monday, July 13, 2020 5:16:42 PM

I have been on hold for 1 hour 15 min. now. I have tried emailing about my order and have not gotten a response from that either, What the hell is going on with your company. I think I should get the the forums and get this out into the cigar community. I bet I am not the only one out there having problems with your company. Maybe if customers shop elsewhere your customer service may improve.

selefler wrote:


WTF??? Are you being serious right now? Totally unacceptable... we've got an ombudsman round here for just such incidents - celticbomber... hang up the phone, send him a private message, and he'll have this squared away in a jif...
Raceyraider3
Monday, July 13, 2020 5:47:50 PM

WTF??? Are you being serious right now? Totally unacceptable... we've got an ombudsman round here for just such incidents - kingofthecove... hang up the phone, send him a private message, and he'll have this squared away in a jif...

opelmanta1900 wrote:



Don't fall for it... 😳 😳 😳
corey sellers
Monday, July 13, 2020 6:04:10 PM
He's right that guy no longer helps out. You will want to PM CelticBomber and he can surely help you out.
tonygraz
Monday, July 13, 2020 6:04:46 PM
Wow ! I can't believe anyone is having problems with customer service. Are you sure you called the right number ?
Stogie1020
Monday, July 13, 2020 7:19:06 PM
What did you order?
frankj1
Tuesday, July 14, 2020 12:10:17 AM
cigars
Stogie1020
Tuesday, July 14, 2020 12:47:10 AM
Touche.
KingoftheCove
Tuesday, July 14, 2020 1:03:41 AM
Could be a pipe smoker...
ZRX1200
Tuesday, July 14, 2020 3:26:59 AM
Or pole....
dwilkins62
Tuesday, July 14, 2020 7:20:55 AM
Yeah, same problem here. On hold forever. No answer to 3 separate e-mails. I've been receiving texts from credit card company showing CB trying to bill for the cigars. Not a problem with the card. Guess i'll cancel order before I get billed and then have to wonder if my cigars will actually show up
midmofan
Tuesday, July 14, 2020 1:48:59 PM
I would call and complain about that on-hold time!
Stogie1020
Tuesday, July 14, 2020 2:21:48 PM
I got through to CBID customer service yesterday, they said to send them a fax with your issue and they will handle it. Their email machine is down.
Ayailefun
Tuesday, July 14, 2020 2:26:00 PM
Same issue here. Last weeks order still processing and today's order still processing. 😭
DrMaddVibe
Tuesday, July 14, 2020 2:26:33 PM

I have been on hold for 1 hour 15 min. now. I have tried emailing about my order and have not gotten a response from that either, What the hell is going on with your company. I think I should get the the forums and get this out into the cigar community. I bet I am not the only one out there having problems with your company. Maybe if customers shop elsewhere your customer service may improve.

selefler wrote:




What odds are you laying out on this?
hardt115
Tuesday, July 14, 2020 3:07:58 PM
Ordered cigars a month ago, payment posted to my credit card. Still no cigars and no return emails. Phone wait time for me has been an hour, and still no answer.
MSPLA
Thursday, July 16, 2020 11:28:06 AM
So is there someone we can reach out to and can some provide me that info? I placed an order on 7/5. I started receiving emails asking me to call. I have called and emailed with no response or contact. I was also on hold for over and hour and still no response. This is the first time in 2 years that I have ever encountered a problem.
MSPLA
Thursday, July 16, 2020 11:28:12 AM
So is there someone we can reach out to and can some provide me that info? I placed an order on 7/5. I started receiving emails asking me to call. I have called and emailed with no response or contact. I was also on hold for over and hour and still no response. This is the first time in 2 years that I have ever encountered a problem.
corey sellers
Thursday, July 16, 2020 12:00:34 PM
I believe CelticBomber is helping out just PM him with your order number and problems . He should be able to help .
tonygraz
Thursday, July 16, 2020 12:24:31 PM
I recommend going with Corey's suggestion.
Mobile! Terms | Privacy | Contact Us | Help | © 1998-2026, CigarBid.com