Poor customer service/support

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Gino Spescia
Rookie Topic Starter

Tuesday, July 14, 2020 12:46:32 PM

Has anybody else tried to reach customer support?? Two days and several calls once I reach the 30 min wait time, I hang up and submit a ticket.....no response at all!!

The excise tax is getting crazy as well as shipping....might be time to find another cigar suppler. this coming from a person that spends 500.00 plus a month with this site!!!!

Getting no service support is not going to keep me around!![ram27bat]

Mr RNL
Rookie

Tuesday, July 14, 2020 12:53:57 PM

Same situation with the customer support.. there is none, they don’t pick up the phone and don’t respond to emails. Very unprofessional. Can’t order from them anymore.

Stogie1020
Herf-A-Holic

Tuesday, July 14, 2020 12:57:53 PM

Has anybody else tried to reach customer support?? Two days and several calls once I reach the 30 min wait time, I hang up and submit a ticket.....no response at all!!

The excise tax is getting crazy as well as shipping....might be time to find another cigar suppler. this coming from a person that spends 500.00 plus a month with this site!!!!

Getting no service support is not going to keep me around!![ram27bat]

Gino Spescia wrote:

You took the time to type that post out, but not to search for the MANY other threads dealing with the exact same issue? That makes you a complainer, Francis. NO one likes a complainer.

Yes, CBID is having some customer service issues right now. I wonder what might be causing that? Anyone? Anyone? Bueller?

Also, how many Cuban Honey's do you get for $500/month?

tonygraz
Herf-A-Holic

Tuesday, July 14, 2020 1:03:09 PM

As a last resort, call 888-388-2683. They will answer in less that 20 minutes.

opelmanta1900
Herf-A-Holic

Tuesday, July 14, 2020 1:09:36 PM

You took the time to type that post out, but not to search for the MANY other threads dealing with the exact same issue? That makes you a complainer, Francis. NO one likes a complainer.

Yes, CBID is having some customer service issues right now. I wonder what might be causing that? Anyone? Anyone? Bueller?

Also, how many Cuban Honey's do you get for $500/month?

Stogie1020 wrote:

Just one but dammit that woman can cook some paella...

JadeRose
Herf-A-Holic

Tuesday, July 14, 2020 3:50:57 PM

Your shpo will protect you but CBID won't

Cheno
Herf-A-Holic

Tuesday, July 14, 2020 4:46:54 PM

Can't believe it, that's the first I have heard of this

Plowboy221
Herf-A-Holic

Tuesday, July 14, 2020 5:01:15 PM

Once again most around here aren’t helpful and rude.

Here is a direct customer service number

1-813-885-4400

Frank

jdgordon
Rookie

Tuesday, July 14, 2020 5:22:07 PM

I won a bid on June 28. Have seen anything shop. Left 2 emails...no reply!! Was on hold today for 1/2 hr. no answer. Why is the site open if you can’t deliver because of COVID!!!

jdgordon
Rookie

Tuesday, July 14, 2020 5:22:15 PM

#10

I won a bid on June 28. Have seen anything shop. Left 2 emails...no reply!! Was on hold today for 1/2 hr. no answer. Why is the site open if you can’t deliver because of COVID!!!

frankj1
Herf-A-Holic

Tuesday, July 14, 2020 7:31:03 PM

#11

Once again most around here aren’t helpful and rude.

Here is a direct customer service number

1-813-885-4400

Frank

Plowboy221 wrote:

lose my numbah!

HockeyDad
Herf-A-Holic

Tuesday, July 14, 2020 8:07:18 PM

#12

When you placed the bid were you wearing a mask? There is a toggle button you have to click confirming you were wearing a mask or they won’t ship anything to you.