Been on hold for over any hour, is anyone working today?

over hour and a half for me

[quote=Ron Anderson]Been on hold for over any hour, is anyone working today?[/quote]

It's been difficult to get anyone on the phones over there. However, if you PM CelticBomber, he can get most any issues resolved very quickly. CelticBomber is the forum's Customer Service liaison for CigarBid. You might have to send him a couple messages, as he is usually inundated with Customer Service requests. But he will respond.

I heard he was banned... 😟

[quote=DrafterX]I heard he was banned... 😟[/quote]

Oh really? Dang.....I relied on him greatly for any CS issues I may have encountered....

Are these customer service calls usual? Or is it all because of delayed shipping?

I've never had to call, but I also don't really shop here since MAP went into effect a few years ago.

Just seems odd how they went from having well known excellent CS to completely inundated and pretty much nonexistent CS. I feel bad for the ladies, they haven't even checked in with us for ages must be swamped.

[quote=danmdevries]Are these customer service calls usual? Or is it all because of delayed shipping?

I've never had to call, but I also don't really shop here since MAP went into effect a few years ago.

Just seems odd how they went from having well known excellent CS to completely inundated and pretty much nonexistent CS. I feel bad for the ladies, they haven't even checked in with us for ages must be swamped. [/quote]

+1

A *lot* of the good deals on some of the more well known manufacturers are now just memories. Additionally, you don’t see nearly the variety that was once prevalent.

on hold for an hour now. order on hold, email told me to call, there was a problem with my account. even though they just sent me an order 2 days before. called immediately, got message they were temporarily closed, due to unforeseen circumstances. email reply said address not found. how do I find this celticbomber guy/

[quote=Gary R.]on hold for an hour now. order on hold, email told me to call, there was a problem with my account. even though they just sent me an order 2 days before. called immediately, got message they were temporarily closed, due to unforeseen circumstances. email reply said address not found. how do I find this celticbomber guy/[/quote]

You can send him a PM. Go up to "My Inbox", under "My Messages" there is "Send New". Click on that, and then you can compose your message. Type "CelticBomber" in the "To" box and you should be able to message him directly.

http://www.cigarbid.com/mobile/forum/cb_postst663245_PSA-to-all-new-posters-wanting-to-complain-about-Cbid.aspx 

Look what this creative upset customer did:

[quote=danmdevries]Are these customer service calls usual? Or is it all because of delayed shipping?

I've never had to call, but I also don't really shop here since MAP went into effect a few years ago.

Just seems odd how they went from having well known excellent CS to completely inundated and pretty much nonexistent CS. I feel bad for the ladies, they haven't even checked in with us for ages must be swamped. [/quote]
I wonder whether they still even work for CBid/CI.

[quote=Ron Anderson]Been on hold for over any hour, is anyone working today?[/quote]


They are not working, they are too busy checking out the forums.

Forget actually working, they are just here hoping to catch all the people complaining on the forums.

[quote=rfenst]I wonder whether they still even work for CBid/CI.[/quote]
I'm wondering the same thing...

Lemmie try something right quick. I'll find out within 24 hours but I won't be able to tell you.

https://www.famous-smoke.com/ 🇨🇮

Kept my nose clean for 6 years here, it's time for shenanigans.

[quote=danmdevries]I'm wondering the same thing...

Lemmie try something right quick. I'll find out within 24 hours but I won't be able to tell you.

https://www.famous-smoke.com/ 🇨🇮

Kept my nose clean for 6 years here, it's time for shenanigans.[/quote]
does this involve cupcakes?
cuz it kept victor from being banned...

Cupcakes? I'm back on the phone and taking your calls n00bs!

Man all you most you old members are rude as hell, here is a direct customer service number, hope it helps. 1-800-985-5440


Big John