Twi
  • Twi
  • Rookie Topic Starter
Friday, July 15, 2022 1:52:45 AM
Greetings! This is my first proper post on this forum. I have recently begun ordering cigar shipments from cbid with much success and satisfaction, however my most recent purchase was missing a "5-pack" of cigars. Though the rest of my order was intact and accounted for, I could not find aforementioned item. I have already begun the process of consulting customer service, and am merely curious as to how long I should expect to wait for correspondence; from other buyers who may have experienced this as well. Thank you in advance.
HockeyDad
Friday, July 15, 2022 2:00:58 AM
1.5 hours on hold on the phone.
Sunoverbeach
Friday, July 15, 2022 6:22:07 AM
Possibly 2 even, if several other similar posts recently are to be believed. I'll say that they're very good about resolving issues when reached. It's the reaching that's difficult
tonygraz
Friday, July 15, 2022 5:18:30 PM
If you are going to wait for correspondence, cigars may no longer be legal by then.
Stogie1020
Friday, July 15, 2022 5:48:21 PM
Most eloquently composed complaint about CS yet...

Bravo Twi, bravo.

Sunoverbeach
Friday, July 15, 2022 7:07:13 PM
Oh, and stick with the phone. I know the wait is long, but the wait for an email response is indefinite
MoreBeer
Friday, July 15, 2022 9:04:01 PM
Dispute the charge. They'll get back to you.