I won an auction for a 40 ct herfidore in May for a trip we were taking in June,,

It arrived July 11th,,,

Had a humidor My father won on back orde. Called today and they worked with him. Gave him a little better 'dor to replace it.... The young lady was terrific. Shipped it out today. Just call and be nice and a little flexible... Great transaction.

shipment just came in with 2 items on backorder.

one single cigar.

3 singles

The single item is up for auction as I post.

I called them, and they made me happy.

It appears that the auction lots are set up somewhat ahead of time.

So, even if they are sending out backorders on shipping, the system already has entered the auctions even though they don't have the product.

The auction setup and volume is such that I guess glitches are going to happen.

To me, they make attempts to make you happy and don't charge shipping on backorders so taking care of you is the most important part.

I won an auction that they told me was back ordered and then a week later, the item was no longer available.....geesh!


good job!

it gets confusing on the billing, also.

They bill you the full amount including backorders.

Then shipped out one back order change for replacement.

Now my credit card has a credit for the 2 cigars still to come, so are they going to ship and rebill?

or are those cigar orders dead? and they will rebill me when they come in and ship?

I do understand that stuff happens, but getting to where it's an effort.

Another backorder to start the new year and still nothing on the June 2013 backorder. Never had a backorder on auctions elsewhere.

I've been waiting on LFD Air Benders for months now.

I have not spent one cent on this site since 8/2013...

I chose to spend my money elsewhere...better closing prices-very little sniping, hardly any overbids, and always low cost shipping..no back orders either...just saying.....with the amount of new ceegars on the market, there is always a good deal on something somewhere. Don't need the aggravation of CBID...[ram27bat]


I just picked up a box of old blend Camacho Corojo perfecto 10th anniversary for under 90.00...

also got a box of Tatuaje Fausto Avion 12's for 85.00

Even though I don't participate in the threads, bombings, or trades much anymore, I still enjoy reading the threads and laughing at all the funny chit 'round here...

and you will continue to wait........
All LFD stock automatically gets shipped to Whistlebritches, until he lets cbid know that he has enough....
(Platinum membership and stuff........)

Once he's satisfied with his supply......there's a chance you might get yours, depending on who is ahead of you, and how fast Whistlebritches smokes thru his LFDs..........

My backorder just shipped...

Turns out mine arrived this morning.

Guess Whistlebritches is stocked up...

I did have a back order but I just got an email saying it shipped after a week of waiting for one cigar

I had one lot back ordered. They refunded my CC for the amount charged for the back ordered lot. They also offered me a replacement for the same price won. I received an upgrade for the replacement and they shipped the replacement 2 days after my normal weekly shipping date. I did not have to pay additional shipping for the replacement to be shipped separately. I arranged all of this by sending a "new request" which starts an email type chain to their customer service department. The gal assigned to me was very pleasant and helpful. I understand that they ship boat loads of orders daily and I know the stock they thought they had would change pretty quickly. I have ordered online for many products (sporting goods, car parts, etc) and have learned that every business has faults and errors and processes that have some holes in it, however these people owned up to their faults and expressed great service to me to make it right. I would do business with again and again.

Customer service with CBID seems to be top notch. All over the internet I see that if someone has a problem, the CS department always makes it right. That's fun to see.

Don't forget to check the shipping charges. They've refunded BOed items several times for me but I usually have to call to make sure I get the shipping fee refunded too. It seems to happen when I get something for a very good deal, so I, too, think it's a little suspect. There is plenty of online competition, though, so if you're unhappy, there's other places...