I have an order that's been processing since February 16. I get it that they're having issues with the changes made to their system. But organizations make system changes like this all the time. This is the most gigantic failure of customer service I've ever seen. It's ridiculous. And what's even more ridiculous are the sycophants on here making excuses for them and defending the failure.

SurlyShaun wrote:

we agree it sucks

now tell us a joke

gummy jones wrote:

I have an order that's been processing since February 16. I get it that they're having issues with the changes made to their system. But organizations make system changes like this all the time. This is the most gigantic failure of customer service I've ever seen. It's ridiculous. And what's even more ridiculous are the sycophants on here making excuses for them and defending the failure.

SurlyShaun wrote:

Surely Shaun, you haven't read all the threads. (see what I did there Frank?)
We are not defending the screw-up. Management and IT wet the bed.........a dozen times......before deciding to change the sheets..........and then promptly crapped the bed again.

Problem is, too many chitheads are lambasting the poor ladies in CS who had NOTHING to do with this catastrophic meltdown. They (CS) have to try and untangle this utter clusterfuq while listening to screechy beetches crying cause their Ron Mexicos are "lost" somewhere.

Give them time. They will ultimately make it right.

And no, I'm not defending cbid...........I've probably been more critical of management and the IT group than anyone here.

KingoftheCove wrote: