Stogie1020
6 years ago

Management here.
What seems to be the problem?...

izonfire wrote:


I stand corrected. Hello Management!
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izonfire
6 years ago
Hello Stogie!
Good to see you here.

Yes, we’ve been quite swamped around here.
Seems there’s a bug goin’ around. Or sumpthin’.
But I pushed through your last three orders.
Cause you’re not a whiny little bitch...
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Stogie1020
6 years ago

Hello Stogie!
Good to see you here.

Yes, we’ve been quite swamped around here.
Seems there’s a bug goin’ around. Or sumpthin’.
But I pushed through your last three orders.
Cause you’re not a whiny little bitch...

izonfire wrote:


Muhahahaha, my "tin alloy" membership finally pays off! Soon I will have ALL the Gurkhas!!!!!! Muhahahahahahahahahahahahahaha *breathes deeply* hahahahahahahahahhahahahahahahahahahahahaha
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frankj1
6 years ago

Hey Frankie, you think maybe this might be a candidate for Post of the Year? 🤔

Palama wrote:


pretty pattern, but no humor and thin skin.
Not feelin' this one, but let your conscience be your guide when the mail in ballots arrive.
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octavup
6 years ago

Well, if you want to be a whiney little bitch, please continue to be one.

I suggest voting with your wallet or STFU. There is a global pandemic right now that just might be affecting customer service at your 'favorite' online cigar vendor.

"Management" does not browse these forums looking for complaints. Complaining here is pointless, and simply highlights the fact that you like to be pointless.

Please carry on being pointless.

Stogie1020 wrote:



Well, I guess I hit a nerve. Two suggestions: switch to decaf and anger management. And the next time Cbid screws you on an order, take your own advice and you can STFU. As far as I am concerned, I am willing to agree to the terms Cbid sets and always have agreed to. But as long as they have my credit card number, refuse to follow their own terms, and then won't allow access to customer service, I will speak up. And if you think this is pointless, this is a free country and I appoint you President of the Cigar Bid Benevolent Society of Brown Nosers. Also, since you have claimed that Cbid's business has increased as of late, clearly the pandemic hasn't affected sales in a negative way. Sales up, customer service down; what a business model you seem to want to defend so passionately.
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8trackdisco
6 years ago

Well, I guess I hit a nerve. Two suggestions: switch to decaf and anger management. And the next time Cbid screws you on an order, take your own advice and you can STFU. As far as I am concerned, I am willing to agree to the terms Cbid sets and always have agreed to. But as long as they have my credit card number, refuse to follow their own terms, and then won't allow access to customer service, I will speak up. And if you think this is pointless, this is a free country and I appoint you President of the Cigar Bid Benevolent Society of Brown Nosers. Also, since you have claimed that Cbid's business has increased as of late, clearly the pandemic hasn't affected sales in a negative way. Sales up, customer service down; what a business model you seem to want to defend so passionately.

octavup wrote:



Sales is always more important. Nothing happens until someone sells something. They are doing that well and are staying with that mindset.
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Buckwheat
6 years ago

LOL. They come to the forum to bitch, then leave. What fun is that?

cacman wrote:



Stay and bitch for years, then leave in a huff. [sarcasm]
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Notthe1
6 years ago
Octavup,

Complaining on this forum is like going to your someone down the block to complain about your wife.

Sure you are on the same street, but we don't know the owners, and they don't visit us.

So you are complaining to a bunch of people who can't help, in a place where "Management" doesn't look.

But keep on going, I enjoy the back and forth "jack assery" going on.
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octavup
6 years ago

Octavup,

Complaining on this forum is like going to your someone down the block to complain about your wife.

Sure you are on the same street, but we don't know the owners, and they don't visit us.

So you are complaining to a bunch of people who can't help, in a place where "Management" doesn't look.

But keep on going, I enjoy the back and forth "jack assery" going on.

Notthe1 wrote:



My purpose was not to complain but to inform. Cbid tried playing games with over charging on shipping by not following their own stated policies some time ago. In response, I started a thread on this forum to bring to the attention of others using Cbid to watch out for this. Ultimately Cbid management actually responded on the forum that they were "changing their policy" and going back to charging as their original shipping policy stated, which they did. So, call it complaining if you wish, but I call it informing, which in this case resulted in Cbid returning to their originally stated shipping policies and stop the sneaky over charging on shipping.

Of course, had I taken Stogie1020's advice and just STFU and gone elsewhere, the overcharging would in all probability have continued indefinitely, unless someone else brought it up.

My purpose in bringing up this latest overcharging for shipping was again to alert others to keep an eye out for the same. Stogie 1020 keeps ranting that "'Management' does not browse these forums looking for complaints". Although I can't speak to whether or not they currently do or don't browse these forums looking for complaints, I can speak with certainty that in the past they in fact did. In my original posting they did respond, and I have no reason so far to think anything has changed and they no longer check the forums.

I would have gladly brought this up originally with customer service, which I tried to do, but they don't seem to be taking anybody's calls. And (sarcasm alert) for all you whiny little bitches who continue to complain about complainers on the forum, how do you respond to the numerous posts on numerous threads on the forum regarding customer service's disappearing act?

As has been previously stated in previous posts, evidently Cbid's orders are way up and customer service seems to be way down. Hell of a business model. How anybody, from the customer's point of view, can defend this is beyond me.
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CarsonTheCat
6 years ago
It's strange, I've been ordering from CBid for a few months now, and have always gotten my packages either right on the estimated arrival date, or a day or to before. Haven't had an issue with them (knock on wood) but maybe I just have a horseshoe stuck up my arse.

I have noticed, they start by sending UPS, and then send the package to the Post Office for final delivery. I thought that was a little odd, because I've never seen that happen before.
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Notthe1
6 years ago


I have noticed, they start by sending UPS, and then send the package to the Post Office for final delivery. I thought that was a little odd, because I've never seen that happen before.

CarsonTheCat wrote:



That is UPS Smart Post. It is an official Thing UPS does They get it to your neighborhood, USPS delivers it to your house. Saves on shipping for CBid and others, and ususally adds a day to delivery times for the receiver.

But there is a Minute cost savings when you use smartpost.

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Raceyraider3
6 years ago
Yes I am a NOOB, have only started with CB since December. I have gotten all my orders except for one 5-pack. As I have seen on here, I am no more special than any of you trying to get a hold of customer service. A month ago I did manage to actually talk to a live person but issue wasn't resolved. I'm not put any money just the enjoyment of the cigars that I'll never receive. Cheers!
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Stogie1020
6 years ago
OUTRAGE!!!!

another order arrived on time and complete.

I have been on hold for 73 minutes waiting to complain.
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ZRX1200
6 years ago
Someone didn’t take my advice.....

Fuggin idiot noobs.
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8trackdisco
6 years ago

ZERO customer service I was notified I won a bid. Hours waiting on phone and NOTHING! Messages on site, NOTHING!
DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it! DONE WITH THIS WORTHLESS SITE! Thompson was great before these A$$ wipes got a hold on it!

rwb123239 wrote:



This is good. Your follow through is poor.

You aren’t done with this site. Repeating multiple times that you are Done shows you aren’t serious.

That is magnified by you then responding to the initial post.

You now have zero chance of getting your cigars as you are proven not to be a woman of your word.
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