I have emailed cigar bid three times, I have called a dozen times and get the same “all reps are busy”. Stayed on the phone for 30 minutes to get no response. I won 4) 10 pack Acid Frenchies cigars and it still says processing. Where is my order!? Why don’t you answer your phones or respond to customers. Terrible customer service, absolutely horrible. If the lot isn’t being sent, email me, let me know what’s going on. I want my cigars

Bayze wrote:

I won 4 auctions over two weeks ago for a total of 30 cigars and my order is allegedly still 'processing'. This has never happened before as the cigars usually shipped within 24 hours. Emails go unanswered and there is no living person to respond by phone. To say customer service is terrible and horrible actually is too limited. Words are hard to come by for something that frankly does not exist. There is no customer service. At his point all we can do is wait. There was no problem charging my card immediately.

One would think that somebody would come to this forum and provide some information as to the exact nature of the problem. The auctions are going 24 hours a day and the marketing emails keep coming in as well.

Just very frustrated right now.

italiamia wrote:

=d> =d> =d>
Well done.
Somebody give this noob a prize!

KingoftheCove wrote:

Hello,

I was able to get this order shipped today for you. Apologies on the delay.

Take care.

ShanaC@CigarBid wrote:

I received notification of the shipment via email today, Shana. Thank you again for your help. Much appreciated.

italiamia wrote:

Holy sh it who the hell smokes 40 acid cigars in a lifetime.

corey sellers wrote:

Holy sh it who the hell smokes 40 acid cigars in a lifetime.

corey sellers wrote:

Shana.......any chance you can take a look at my order? It's a pretty large order for a Bachelor Party, next Saturday. The order confirmed on 8/17/22. Anything you can do......will be greatly appreciated. Thank you!

MojoFilter wrote:

you do know she isn't a stripper, right?

frankj1 wrote:

Shana.......any chance you can take a look at my order? It's a pretty large order for a Bachelor Party, next Saturday. The order confirmed on 8/17/22. Anything you can do......will be greatly appreciated. Thank you!

MojoFilter wrote:

Ditto. They waited to charge my account, and when they finally did it didn’t have enough in it, and then they robo called me to tell me to call them back…1.2 hours later, still no actual person to talk to, and no response to multiple messages to the customer service box. Have never gotten my stuff, have asked them multiple times to charge me again and ship, but nobody ever responds and essentially my account is dead because I cannot go forward or even just move on.

I’ve loved them for years - and still want to work with them, but this is ridiculous.

1073564 wrote: