Customer Service here is absolutely tip-top and I couldn't be happier with speed of response. I have used the message service in my account and e-mailed and response time is very quick with both.
As far as the Colibri descriptions....I would do a little research if I were you. Some other sites have individual descriptions, but also WAY higher prices.
Personally, I like the Alpine. It has been an amazing torch-lighter, and even comes with a very sharp knife on side to open all of my C-Bid packages. Very practical,IMHO, and has lasted me atleast 6 months no probs. at all. Just my blabbering .02
Happy Holidays
Dave