I received a shipment last night and it was missing
some Acid Def Sea's. The invoice was noted "back ordered". How the hell due you put something up for auction that you don't have !!
Not a good sign.

One possibility is that during the duration of the auction, someone may have come into the store and purchased the product. Didja call cust. serv?

That happened to me a while back ... I wasn't too concerned at first and waited a few weeks, but the back order was never filled ... I called to see what was up ... their CS was able to quickly get to the root of the problem, fix it and get the 'gars sent out ...

Knowing what I know now, I'd make the call sooner ... call 'em up and see what's up ... based on my experience, those guys/gals will do a good job of taking care of you ...

FINMANDAN --

I sent you an email about the backorder. Check it out and get back to me. You can call Customer Service at 800-830-4590.

Thanks!

--Trish

FINMANDAN --

Email was just returned....

--Trish

Certain things ... should be kept to to private email ...

...no need to bring it up to public opinion.

Just my opinion.

I agree Slim. He must be new cause the customer service threads are pretty common.
The 1-800 number is right here on the left of the screen. People should complain to customer service before they complain to us. Do they think we are gonna send thim some free cigars! LOL

Steve might 🙂

Free cigars? Send me some...LOL...

Steve's a cigar whore...We ALL know that..LOL

Hey, I resemble that remark ...

Here I try to get new guys to send new cigars to ALL of you, then I get to take a bunch of flack over it ...

I think I'll quit trying and let you all navigate for your own free 'gars.

Free gar's?
When....
Where....
Is there a limit ?

I don't see this post as a complaint so much as an observation. He makes a good point: How can you auction something you don't have?

I have experienced this too. Strange but not alarming. I got the smokes a few weeks later and payed no extra shipping. I have other smokes. At these prices, I can wait.

I agree, nothing should be put up for auction unless it is on hand, and once it is up for auction it should not be sold even to someone ordering at full retail. Of course it could quite easily been a honest mistake, and based on their customer service you should probably give them the benifit of the doubt. I also noticed that cigar companies like to throw around free cigars when they make mistakes, so you could be better off for the mishap in the long run.

Thank you for your support.
The more astute amongst you did realize it was more of an observation than a complaint. CI picked it up off the forum and e-mailed an explanation.

P.S. - Slimboli ? Is'nt that a kind of sandwich ?
I think I had one in New Jersey once....
It gave me gas.

I think it sucks, don't tell me that "all sales and auctions are final by contract," then email me and tell me that the Lars High Life Jokers (full chest) I won are not in stock and will never be again,and that I can have 30 of a different cigar. This has happened twice to me. Delete this post if you want, but a contract works both ways. Rembember that.

I agree. Dont put them up for sale if you dont have them.

Its unethical and besides that its just not good business.

P.S. - I have a couple of boxes of pre-embargo Cohiba's if anybody is interested (:'))

finman, e-mail me about your post on the trading board.

[email protected]

Here an attempt to explain what has happened here (I'll be the sacrificial lamb for you guys, so bring it on):

We inspect every box as it comes into our inventory. We then take a physical inventory of product as it is posted for auction. (Unfortunatley we can't open each box and inspect every single stick.) Orders then come in up to a week after an auction closes (with our weekly shipping option.) So, it could be up to 2 weeks since the auction was posted and the order is ready to go out the door. So, how does that explain why a backorder happens? Good question, I'm glad you asked. Let me give you an example.

Our system says "10 boxes Acid Root". When it comes time to actually pick the 10th box (which could be a week later for our weekly shippers), you find either:
1. It's damaged for whatever reason (crushed box, opened box, etc.)
2. It's missing (or missing sticks) b/c our CSRs sent Joe Customer an Acid Root yesterday b/c he said the box he opened was stale.

We work very hard to keep every customer 100% satisfied with our service and try to react to any issue immediately. Unfortunately, backorder situations happen for a variety of reasons that are either out of our control or a direct result from an attempt to keep our customers satisfied.

I can also assure you that it's a fairly uncommon occurrence as a percentage of all the products we sell on this site. I'd be happy to investigate any backorder situation for anyone if you wish. For those of you that know me, I'll tell you like it is, no sugar-coating. If we screwed up, we'll make it right. Just let me know if I can do anything.

Gonz
[email protected]