That's my word for the day . . .

I was down by Carousel 2 looking into a Commuter / Connection Carrier Issue in Baggage Claim this morning, when I was approached by a man in his mid-60's. He told me he had been waiting over an hour for his bag, and I advised him that at this late stage, it would be best for him to check with out front office, adjacent to Carousel 9 to see if they could put a trace on his bag, to find out what had happened.

A few minutes later I found myself down by Carousel 9 working another deal, and over-heard him giving a contract agent an earfull.

This contract agent had her mouth wide agape in stunned disbelief at the thrashing she was recieving. (Her's is a meanial job, just watching the oversize belt and golf clubs) . . .

At that point, I stepped in to tell the man, that the lady he was giving a hard time really had nothing to do with his issue, and he might want to speak to our front office to see if they could resolve his issue . . .

He interupted me and said, " I'll speak to whoever the f*ck I want to, you bozo " . . .

I just turned and walked away . . .

go tell the TSA guys that you think he is acting suspicious.

You are a patient man, Jet. This is precisely the reason that I don't work in customer service. Most of the patients that I worked with were drugged out of their gords. Surgeons and lawyers put up with me because I never overstep my bounds, I phrase everything respectfully, and I am a valuable commodity to them. But if you aren't signing my paycheck and you get out of hand you had better get yourself a tissue, because I am going to give you a nosebleed.

You did the right thing. When you're dealing with the public, too often you run into that one person who can ruin your whole day. The challenge for me is to not let that person effect how I deal with people after that. Because then I can be the ass due to still being pissed.

Think a cheery thought, maybe he never did get his bag, or better yet, it's on it's way to Hong Kong. LOL

I like Andy's idea. That would make a lot of people think twice the next time.

I think the guy's nose hairs resemble small guage detonation wires.

I see that behavior many, many times a day down here in baggage service. Even when peoples bags aren't delayed, for some reason at the end of a stressful day/flight, people's fuses are short by the time they get here and are just looking for someone to yell at.

In my current position, I get yelled at all the time for other people's mistakes. I have learned to let people vent and look the other way. This guy didn't bug me as some do, and it is hard for me to bite my tongue on many occassions . . .

I guess due to the beers consumed last night at the braves game, I am a bit hungover / punchy and have been making fun of it all morning . . . I've been calling all my co-workers, bozo . . . and they have been refering to me on the radio as bozo, too . . .

We're having fun with it . . .

Ya bunch of bozos . . .

Jet if you would stop wearing that red wig, round red nose, white make-up, and oversized shoes maybe people would stop calling you Bozo.

LMAO @ DD&B . . .

Yeah, a co-worker asked me if I was going to put on a red-nose . . .

too much booze gives me a red nose.

boozo

I had a customer service job briefly before I went into the army. I stayed in the service until the statute of limitations was up then I came back to Minnesota a free man. I haven't taken that type of job since. Come to think of it, I haven’t had a job since.

You’re a more patient man then I Jet. I would have told him those pictures were private and that I only dressed like that because his wife said she was used to having sex with a clown.

He was a crazy old man . . . the bozo . . .