Chick-fil-A is America’s favorite fast food chain, survey says
Published June 30, 2015
Not everyone may share the same views on gay marriage as Chick-fil-A CEO Dan Cathy, but it appears that people in the U.S. love the chain's food and service.
According to the latest customer satisfaction survey from the American Customer Satisfaction Index (ACSI), the chicken chain was voted as the country’s favorite fast food establishment.
The company scored an 86, the highest ever rating for a company in the quick service category. and a strong showing for a first-time competitor. Chipotle came in second place with a score of 83, while Panera came in third.
Last year’s favorite, Papa John’s, fell five percentage points to fifth place. (Guess the Frito’s pizza wasn’t enough to wow consumers.)
“The fast casual segment of quick service restaurants is nicely situated for the confluence of changing consumer tastes and a rebounding economy,” ACSI director David VanAmburg said in a statement. “Consumers have a bit more money in their pockets, but are still pressed for time. Fast casual outlets offer higher-quality ingredients, freshness and fast service – all at a reasonable price.
Film at 11.... 🤣