May 4, I won an auction for a box of cigars. Realizing that the card which I had on file, was with an account I had closed, I went to "My Account" to update to the proper card. It took all of the information, but would not allow me to change my "Name as it appears on my card". The old card had my middle initial, new card had my full middle name. I tried everything to correct this, but it did not take. The following Monday, I checked my online banking, and it showed a pre-authorization for the correct amount. It all looked good. A week later, I got an email saying that there was a problem with my card, and that I chould call. Several lengthy calls over a period of 2 days, later, after a 2-hour hold, I got through. We got the situation resolved, and the purchase was showing as paid. The very next day, I got a confirmation number and tracking number, for my order. That was now the 13th of May. Since then, I have checked tracking every day, and all I get is that the "Pre-shipment information" has been created. It has now been 12 days, and nothing. I've called, and emailed, MANY, MANY times. No answer, nor replies. It is now May 25, and through no fault of my own, my cigars are in limbo.
CigarBid has lost my business, and lost it for good. They have left me no option but to call my bank, tomorrow, and dispute the charge as a fraudulent transaction, since it is fraud to sell something, collect the money, then not ship it. I will also contact the Postmatser, and file a mail fraud claim.
This is a piss-poor way of doing business, and I will make certain that I warn as many people as possible, about CigarBid's fraudulent way of doing "business".

SharkmanDan wrote:

May 4, I won an auction for a box of cigars. Realizing that the card which I had on file, was with an account I had closed, I went to "My Account" to update to the proper card. It took all of the information, but would not allow me to change my "Name as it appears on my card". The old card had my middle initial, new card had my full middle name. I tried everything to correct this, but it did not take. The following Monday, I checked my online banking, and it showed a pre-authorization for the correct amount. It all looked good. A week later, I got an email saying that there was a problem with my card, and that I chould call. Several lengthy calls over a period of 2 days, later, after a 2-hour hold, I got through. We got the situation resolved, and the purchase was showing as paid. The very next day, I got a confirmation number and tracking number, for my order. That was now the 13th of May. Since then, I have checked tracking every day, and all I get is that the "Pre-shipment information" has been created. It has now been 12 days, and nothing. I've called, and emailed, MANY, MANY times. No answer, nor replies. It is now May 25, and through no fault of my own, my cigars are in limbo.
CigarBid has lost my business, and lost it for good. They have left me no option but to call my bank, tomorrow, and dispute the charge as a fraudulent transaction, since it is fraud to sell something, collect the money, then not ship it. I will also contact the Postmatser, and file a mail fraud claim.
This is a piss-poor way of doing business, and I will make certain that I warn as many people as possible, about CigarBid's fraudulent way of doing "business".

SharkmanDan wrote:

I have zero slack left to give. I'm going to completely run out of cigars, tonight or tomorrow. I have 2 left in the humidor. A month is plenty of time to get their stuff together, without some kind of explanation. I might have been willing to cut then slack, if they'd answer their phones or email. This is unacceptable.
I can call other Cigar retailers, RIGHT NOW, mid-day on a holiday, and get a response. I could place an order from xxxx, xxxx, xxxx, or most any other retailer, and have my shipment, even with Covid-19, and have my shipment here in 10-12 days, MAXIMUM.
Completely unacceptable.

SharkmanDan wrote:

FIFY...
Ok ..........Ok......
Take your biz elsewhere, you certainly have a legit complaint.
Things is, you coming in here to whine about it?
We give zero slack, just like you.

Most of us have more than a “one month” supply of cigars on hand. Not that we’re rich or anything, but if you’re a regular cigar smoker, it generally makes sense to have at least SOME extra on hand, in case your regular shipment gets delayed, lost or stolen.

KingoftheCove wrote:

First off, "Judge not, lest he be judged". I typically DO keep more than a 3 month supply on hand, but, have had a bit of a rough patch, recently, what with not working and all.

SharkmanDan wrote:

In March, I ordered 25 cigars from Jorge Nicholls at JNVCigars.com. He messed up, and simply forgot to ship. When I asked, he corrected the problem, IMMEDIATELY. Even sent me a few things to help "grease my palm". I passed those things on to friends, because I wasn't looking for that. I just wanted my cigars.
They have my money. Are you saying that I don't have the right to complain that I was defrauded?
If so, let me sell you a bridge.....

SharkmanDan wrote:

On a serious note , How much do you want for the bridge?

corey sellers wrote:

First off, "Judge not, lest he be judged". I typically DO keep more than a 3 month supply on hand....

SharkmanDan wrote:

Holy chit dude!
What are you some kind of hoarder?
More than a 3 months supply?!
Insane!

Look, they are understaffed and over worked.
IN THESE TIMES........you come in here and complain about your luxury items not being shipped, yet try and disguise it has you providing a public service to those of us who enjoy cbid’s free Forum?
[-x

KingoftheCove wrote:

GFY!

SharkmanDan wrote:

Is there room under the bridge for sleeping? Maybe a van?

Mcdanielsamuel wrote:

I had a similar event recently.


I had lost my debit card and deactivated it, then 2 weeks later I bid (and didn’t lose) a box of cigars. Realizing BEFORE it was processed (as that’s MY FAULT NOT CBID’s) I called the next morning. I was on hold for less than 10 seconds (they have caller ID) and Shana got it straightened out right away. We whispered sweet nothings in each other’s ears and she also mentioned how Victor just pretends to be a nice guy but she really adores me.

My box arrived the next day with a sweet note inside with a lipstick kiss that said “thanks for not being an angry **** like some people”

Don’t know what your problem was.....

ZRX1200 wrote:

Juvenile trolls!

SharkmanDan wrote: