By far, CigarBid has the worst customer service EVER!! I have purchased cigars for years and gave them a try. The cigars they send had cracking and peeling wraps or no draw. In an attempt to return and get my money back, 7 emails have gone unanswered. I have literally been on hold on the phone for over 45 minutes.

At minute 47 they offer trips to the south of France.

Shudda hung in there buddy.

Do tell...........what kind of cigars were they?
And don’t listen to DMV........they do NOT offer trips to France.
If you are on hold for over 60 minutes, you will get a Coupon code for a free fiver of a cigar of you choice, on your next order. There are a few limitations that I’ve forgotten......just send a PM to JadeRose for more details.

Since when did the forum become auxiliary customer service? Chit' s rough out there. Things are delayed. They'll get to you when able

SHHHHH...we'll NEVER get the stuff that falls off the shelves or loading docks if we don't chip in.

No, Doc is right King, France just doesn't want you.

So, I ran some analytics on cbid. Visits to the site was under 600,000 a month normally. Dropped to 500,000 in February. Then shot to 750,000 in March, with 840,000 visits in April. They are getting hammered. They have almost doubled site visits. They should be hiring, but I only saw a few job listings when I checked last week. Only one was for order filing, customer service, etc. Quit ordering or wait. Those are the options.

Customer service is great at CBID The trick is to get in contact with them and ght now the phones are ringing off the hook. Try calling 888-388-2683 its a seldom used number and you can get help.

Have you PM'd JadeRose?
He's the after hours CS rep. Usually very responsive.

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My strategy for dealing with these difficult times is this:

1. Already have a ridiculously-large collection that'll last for decades.
2. Don't order anything (it's easy when you consider #1!)
3. Smoke all you want while spending $0.00.

It works perfectly! I'm guaranteed to NEVER have a single problem with CigarBid customer service no matter how bad times get for them! Also I'm guaranteed to never have any lost or damaged shipments either! Also, I'm completely immune to all new leftist-lunacy tobacco taxes, bans, blend restrictions, giant ugly lying warning labels, etc. etc.
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I've never had a problem with any of the cigars I've bought here - and it's been thousands over the years. They do a great job packing them for shipment. I'd give them another try and see how it works out.

Maybe there is a CS issue?

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