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selefler
Rookie Topic Starter

6 years ago

I have been on hold for 1 hour 15 min. now. I have tried emailing about my order and have not gotten a response from that either, What the hell is going on with your company. I think I should get the the forums and get this out into the cigar community. I bet I am not the only one out there having problems with your company. Maybe if customers shop elsewhere your customer service may improve.

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opelmanta1900
Herf-A-Holic

6 years ago

selefler wrote:

WTF??? Are you being serious right now? Totally unacceptable... we've got an ombudsman round here for just such incidents - celticbomber... hang up the phone, send him a private message, and he'll have this squared away in a jif...

Edited by user 6 years ago | Reason: Not specified

Raceyraider3
Rookie

6 years ago

WTF??? Are you being serious right now? Totally unacceptable... we've got an ombudsman round here for just such incidents - kingofthecove... hang up the phone, send him a private message, and he'll have this squared away in a jif...

opelmanta1900 wrote:

Don't fall for it... 😳 😳 😳

corey sellers
Herf-A-Holic

6 years ago

He's right that guy no longer helps out. You will want to PM CelticBomber and he can surely help you out.

tonygraz
Herf-A-Holic

6 years ago

Wow ! I can't believe anyone is having problems with customer service. Are you sure you called the right number ?

Stogie1020
Herf-A-Holic

6 years ago

What did you order?

frankj1
Herf-A-Holic

6 years ago

cigars

Stogie1020
Herf-A-Holic

6 years ago

Touche.

KingoftheCove
Herf-A-Holic

6 years ago

Could be a pipe smoker...

ZRX1200
Herf-A-Holic

6 years ago

#10

Or pole....

dwilkins62
Rookie

6 years ago

#11

Yeah, same problem here. On hold forever. No answer to 3 separate e-mails. I've been receiving texts from credit card company showing CB trying to bill for the cigars. Not a problem with the card. Guess i'll cancel order before I get billed and then have to wonder if my cigars will actually show up

midmofan
Herf-A-Holic

6 years ago

#12

I would call and complain about that on-hold time!

Stogie1020
Herf-A-Holic

6 years ago

#13

I got through to CBID customer service yesterday, they said to send them a fax with your issue and they will handle it. Their email machine is down.

Ayailefun
Rookie

6 years ago

#14

Same issue here. Last weeks order still processing and today's order still processing. 😭

DrMaddVibe
Herf-A-Holic

6 years ago

#15

selefler wrote:

What odds are you laying out on this?

hardt115
Rookie

6 years ago

#16

Ordered cigars a month ago, payment posted to my credit card. Still no cigars and no return emails. Phone wait time for me has been an hour, and still no answer.

MSPLA
Rookie

6 years ago

#17

So is there someone we can reach out to and can some provide me that info? I placed an order on 7/5. I started receiving emails asking me to call. I have called and emailed with no response or contact. I was also on hold for over and hour and still no response. This is the first time in 2 years that I have ever encountered a problem.

MSPLA
Rookie

6 years ago

#18

corey sellers
Herf-A-Holic

6 years ago

#19

I believe CelticBomber is helping out just PM him with your order number and problems . He should be able to help .

tonygraz
Herf-A-Holic

6 years ago

#20

I recommend going with Corey's suggestion.

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