I have attempted to contact Customer Service by phone 3 different times each time I spent over an hour on hold waiting for anyone in customer service. Yesterday there was a voice message that said they are CLOSED and message also cut off early. I sent Customer Service a message once a day for 5 days all with no reply, I even sent a message on Face Book Messenger with no reply.

Today my order was cancelled and shows that they charged my account for 10.00 for sales tax. I have not looked into my card charges but why was my order cancelled?

I sure these guys wouldn't let me cancel my bids that I won, now all I get is lousy service an no cigars.


PURCHASE YOUR CIGARS FROM SOMEONE ELSE.



my order number 1016892472

danloprich wrote:

First post since 2011 and it's to complain?

Wow.

How about you put on your big boy panties and call your credit card and dispute the charges like any adult would do? Seems pretty simple.

Stogie1020 wrote:

I'm running into the same issue. I have two orders in the "processing" stage. I get an email every day asking for age verification or my orders will be cancelled. I have replied 8 times including sending a photo of my driver's license twice. I have called 3 times and spent over an hour on hold. Is there any other way to communicate with Cigarbid?

Sandman66 wrote:

I'm running into the same issue. I have two orders in the "processing" stage. I get an email every day asking for age verification or my orders will be cancelled. I have replied 8 times including sending a photo of my driver's license twice. I have called 3 times and spent over an hour on hold. Is there any other way to communicate with Cigarbid?

Sandman66 wrote:

I think Frankie has given up on guys like him. 🤦

Palama wrote:

First post since 2011 and it's to complain?

Wow.

How about you put on your big boy panties and call your credit card and dispute the charges like any adult would do? Seems pretty simple.

Stogie1020 wrote:

were you able to take care of the issues for the noobs who sent you a pic of their licenses and their social security numbahs?

frankj1 wrote:

I was able to resolve the issue VERY fast as long as they also included their mother's maiden name.👍

Stogie1020 wrote:

So besides the smart ass comments, this company is not willing to do business with customers. I not a forum troll like Stogie1020 and yes 2011, haven't needed to say anything, the typical process is win a bid, pay and then is shows up in the mail. ( just in case you were wondering )

Just thought a comment on the forum may help STOP someone else to purchase anything from them.



And to stogie1020 - go back to smoking your NUB as you have experience dealing with yours daily.

danloprich wrote: