I have never had an issue with any order from Cigarbid but an order I placed 17 days ago is still in the processing stage. I have tried calling twice, put on hold for over 10 minutes without ever talking with a human being, emailed 3 times with no reply from them. Does anyone even work in customer service!! I have been a long, long time customer. Would just like some kind of feedback.
Mike

MWMS wrote:

Short attention span? He only took over 8,5 years to post here after joining.

JGKAMIN wrote:

hehe...yo, Frank!

delta1 wrote:

I’m glad I could help. How’s he been doing over the years?

HockeyDad wrote:

the reality is there is no customer service. This is a pathetically inept company, you have to come on this forum to get backdoor ideas to get what you pay for? Ha ha ha ha pathetic I'll not spend another red cent with this ****head run ripoff.

Chongo wrote:

Loyal customer of CB/CI for years. I moved to a new address and forgot to update my CB account. Realized it when I started tracking a package on June 8. I figured I would be ok because the post office has my forwarding address instructions. My other mail is forwarding just fine. Those Post Office dummies received the handoff from UPS on June 11 and instead of forwarding it to my new address they returned it to sender!

On the 11th I sent message to CB about the situation. To this day no response! Tracking shows CB got the package back on the 14th. Yesterday I tried calling. Stayed on hold for an hour before giving up. I guess if I ever get the package the damn smokes may be ruined.

Like others have expressed, CB has demonstrated some poor customer service. We already knew the Post Office is incompetent. We will see if CB/CI does the right thing.

MaduroMadMan wrote:

You were on hold for 10 whole minutes!?!?

Short attention span, eh? Try waiting an hour or more... you'll get through and they'll fix it. However... while their customer service is good (once you get through) their entire process sucks a big fat donkey dong.

MACS wrote: