Greetings! This is my first proper post on this forum. I have recently begun ordering cigar shipments from cbid with much success and satisfaction, however my most recent purchase was missing a "5-pack" of cigars. Though the rest of my order was intact and accounted for, I could not find aforementioned item. I have already begun the process of consulting customer service, and am merely curious as to how long I should expect to wait for correspondence; from other buyers who may have experienced this as well. Thank you in advance.

1.5 hours on hold on the phone.

Possibly 2 even, if several other similar posts recently are to be believed. I'll say that they're very good about resolving issues when reached. It's the reaching that's difficult

If you are going to wait for correspondence, cigars may no longer be legal by then.

Most eloquently composed complaint about CS yet...

Bravo Twi, bravo.

Oh, and stick with the phone. I know the wait is long, but the wait for an email response is indefinite

Dispute the charge. They'll get back to you.