rppadovano
Tuesday, September 27, 2022 3:18:15 PM
So... I placed an order on 9/7/22. The order still says processing, but thankfully the charge disappeared from my credit card. I called customer service multiple times, even waited on hold for over an hour, and never got anyone to answer.

However, I still want those cigars, so I went and bid/placed an order for the cigars again. This order was confirmed yesterday (9/26/22), but still says Processing. I know it is still early, but I am starting to think it's going to happen again. I am actually currently on hold with CS.

All of this is to say... what is going on here? I still want the cigars, but now I seem to have 2 orders that will be stuck in limbo. I don't want both to just suddenly process, but I would probably accept that rather than being ignored and stuck on "processing" indefinitely. What should I do?

dkeage
Tuesday, September 27, 2022 3:28:37 PM
Maybe the 3rd times the charm? 🤔
HockeyDad
Tuesday, September 27, 2022 3:45:19 PM
I would definitely order some more.
Stogie1020
Tuesday, September 27, 2022 5:51:25 PM
Fool me once...
frankj1
Tuesday, September 27, 2022 7:21:03 PM

Fool me once...

Stogie1020 wrote:

please tell me you're not quoting W!

Sunoverbeach
Tuesday, September 27, 2022 8:47:58 PM
Call. Be patient. Really, really patient. The website isn't broken. The follow through is somewhat strained.
tonygraz
Tuesday, September 27, 2022 9:21:12 PM
Yes it is broken - none of us have been able to post. I agree with HockeyDad - order more.
HockeyDad
Tuesday, September 27, 2022 11:32:13 PM

Yes it is broken - none of us have been able to post. I agree with HockeyDad - order more.

tonygraz wrote:

This is the way.

Stogie1020
Wednesday, September 28, 2022 11:43:54 AM

please tell me you're not quoting W!

frankj1 wrote:

haha, no!

I refrained from posting (but will indulge my IT sense of humor anyway) the link to the internet classic "the website is down"... (https://www.youtube.com/watch?v=uRGljemfwUE).

"there is no arrange by pen is" Bwahahahahaha

tonygraz
Wednesday, September 28, 2022 1:42:15 PM
I was gonna post about there's a guy who says he's the only one that can fix it.