So... I placed an order on 9/7/22. The order still says processing, but thankfully the charge disappeared from my credit card. I called customer service multiple times, even waited on hold for over an hour, and never got anyone to answer.

However, I still want those cigars, so I went and bid/placed an order for the cigars again. This order was confirmed yesterday (9/26/22), but still says Processing. I know it is still early, but I am starting to think it's going to happen again. I am actually currently on hold with CS.

All of this is to say... what is going on here? I still want the cigars, but now I seem to have 2 orders that will be stuck in limbo. I don't want both to just suddenly process, but I would probably accept that rather than being ignored and stuck on "processing" indefinitely. What should I do?

Maybe the 3rd times the charm? 🤔

I would definitely order some more.

Fool me once...

please tell me you're not quoting W!

Call. Be patient. Really, really patient. The website isn't broken. The follow through is somewhat strained.

Yes it is broken - none of us have been able to post. I agree with HockeyDad - order more.

This is the way.

haha, no!

I refrained from posting (but will indulge my IT sense of humor anyway) the link to the internet classic "the website is down"... (https://www.youtube.com/watch?v=uRGljemfwUE).


"there is no arrange by pen is" Bwahahahahaha

I was gonna post about there's a guy who says he's the only one that can fix it.