I recently won a bid for:
La Gloria Cubana Serie R No. 5 (Robusto) (5.5"x54) Pack of . Winning bid of $16.00.
My card has been charged and they were supposed to ship yesterday. Although I've had an account here for years and have bought cigars from them numerous times, today I received an e-mail stating that I had to provide them verification that I'm at least 21 yrs old.
Dear XXXXXX,
In order to comply with various laws and regulations, we require customers to be at least 21 years of age. Because we have yet to verify your age, we need to verify that you are at least 21 years old in order to complete your purchase. You only need to be verified once, so we'll never ask you for this information again.
We will do everything we can to make verification as easy as possible and are committed to providing you with the highest level of service, while maintaining the privacy and security of your personal information.
Once we obtain age verification we will be able to complete the order processing and ship your order. In most cases the fix is an easy one. Please confirm the following information:
How does your name appear on your driver's license, passport or state issued ID?
Have you recently had a name change (marriage, divorce etc.)?
How does your address appear on your driver's license, passport or state issued ID? Have there been any changes in the past 5 years?
If any of the above information is different from the information provided with your purchase, simply email the new information to [email protected]. Once we've verified your age we'll process and ship your product.
If through these methods we're unable to verify your age, we'll need to obtain a copy of a government issued ID that confirms your name and date of birth. A copy of your ID can be e-mailed to [email protected] or faxed to 610-849-2103.
If we do not hear back from you within 5 business days, your bid will be invalidated and the purchase canceled.
Thank you for your time.
Respectfully,
Age Verification Specialists
CigarBid I understand that CelticBomber has been handling issues with orders and I'm going to reach out to him via PM.
I'm hesitant to supply a copy of my government issued ID for security and ID theft reasons. I lopped off my leg and took a picture of the stump so he could count the rings to verify my age. I don't see how to include this picture as an attachment to the PM. Can anyone help me? I'm getting kinda dizzy and I need to get this resolved before I bleed out.
Thanks in advance.