RobertHively wrote:^
Has the Tenski Place went downhill?
I think somebody else on here mentioned that.
I haven't ordered from them since early January...
Definitely gone downhill in the past few months. But I can't pass on their pricing. I buy where the best deals are.
Last year they accidentally shipped me some Padrons instead of a sampler thing I ordered. I called, they said keep the Padrons and sent me the sampler.
I had another screwup on some Fuente mag44's in early January, they had me keep the bigger ones and reshipped the 44s.
Then I got a box of moldy Epernays, called and they wanted pictures. Emailed pictures. Then took several days to get back to me, they said they're out of stock and can't replace and they'd refund me once I shipped them back. Problem is I used a $30 coupon on them and they wouldn't replace the coupon. I called back and said hey there's another close size, $7 more can we just exchange for that? Nope, it's $7 more. I said I will pay you $7. She said they can't do that. I said the 5 packs still show in stock can you just exchange for 4xfivers? nope. Fine send the damn return label. They emailed me a link to a return label UPS said was invalid. Emailed saying that the label they sent was invalid. They told me to give it a week and it should become valid. Week passes, still no work. Called again, went over the whole thing. I said I want the $30 coupon, I want the cigars I ordered in not moldy condition this shipping back thing is ridiculous, why can't I pay the $7 difference and get the other size? This person said oh no problem, emailed me a return label pdf and once I returned the moldy chit they shipped the other size.
I ordered La Colmenas, came in a box without any kind of packing pillows, bubble wrap, nothing but a fiver of Colmena and a fiver of something else. Those brittle ass la colmenas were destroyed. Same story. Call, need pictures, send email, week goes by, need to ship them back before they'll replace. I suggested I pay double the fiver and they ship me a box (same price box or fiver on sale) they said no and would reship the fiver. Waiting on those to come, probably gonna be another return shipment.
I've had several boxes come with no packing material. I've had fiver bags come with a boveda in the box, but not in the bag.
Emails are often not replied to, or it takes a week to get a response. If you call in the middle of the day (the only time I can now at new job is on lunch break) it rings and rings then voicemail that doesn't take messages. But the return everything before replacement is bullchit. It's on them, they can certainly ask that I return the defective item but to make me wait until that's returned before they reship is ridiculous.
