Well, I hate to say it, but I posted the OP too soon.
Now I, as many others, have gotten tired of the 1st time posters complaining about Cbid CS and not bothering to even look on the first page to see the other threads about the same thing - let alone do a search, but since I did post this mostly positive review above that some folks might have read and relied on, I felt I needed to update it given the circumstances.
Anyhoo.... As noted in the OP, I was told a replacement batch would be shipped out. That batch has been showing up in my account as in "processing" since May 26th. I have talked to CS three times on this issue. I have always gotten through -- although the last time I was on hold for over 2 hours.
Each time I have talked to them since May 26th (when I was told the replacement order would be shipped right away) I have been told the same thing: that the replacement order will be shipped as soon as the original order is received back at Cbid. Each time I direct the CS rep to the USPS website that shows that the order WAS, in fact, returned to Cbid a long time ago. Each time that has happened, the CS rep says that the replacement order would go out the next day. Never happened.
I also put in a customer service request/complaint on the Cbid website and updated it several times. There was never any response but now the issue/thread on their site says "closed" as if it was resolved when, in fact, there was never even a response to the complaint. I even messaged the ladies who, while they always responded in the past, never returned my message.
So, I did what I was hoping I would not have to do and called the bank to dispute the credit card charge. THAT process can - according to the bank - take up to 120 days.
Wonder if doing this will, somehow, "blacklist" me from ordering again on Cbid in the future? Not that I will be ordering right now. I wasn't planning on doing that until they seem to have gotten their CS act together again, but still.... :(