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Last post 2 years ago by tonygraz. 18 replies replies.
Customer service
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Adt27 Offline
#1 Posted: Mon, May 24 2021, 8:25 PM EST
Joined: 04-04-2021
Posts: 1
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.
midmofan Offline
#2 Posted: Mon, May 24 2021, 9:25 PM EST
Joined: 04-25-2014
Posts: 1,108
Palama Offline
#3 Posted: Tue, May 25 2021, 1:18 AM EST
Joined: 02-05-2013
Posts: 23,688
Adt27 wrote:
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.


Couple things:

1. Shoot a blast of compressed air into the jets,

2. Could be the butane. Cheap brands don’t work too well and can clog up the jets. Use premium butane, Xikar, as an example.
DrMaddVibe Offline
#4 Posted: Tue, May 25 2021, 6:58 AM EST
Joined: 10-21-2000
Posts: 55,431
Adt27 wrote:
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.



Nope, can say that's never happened to me.
Hooker53 Offline
#5 Posted: Tue, May 25 2021, 6:34 PM EST
Joined: 10-21-2018
Posts: 2
Yes. I received a bad lighter with the Fat Bottom Betty Toro deal and it don’t ignite. You can hear the gas, just no strike at the end of the push. Three emails and no reply and Iv been dealing with them since they started this site.

Roy
ZRX1200 Offline
#6 Posted: Tue, May 25 2021, 7:01 PM EST
Joined: 07-08-2007
Posts: 60,604
Have you tried refilling the lighter with hood fluid after purging, then microwaving to clear out the jets?
tonygraz Online
#7 Posted: Tue, May 25 2021, 8:42 PM EST
Joined: 08-11-2008
Posts: 20,253
Is that something you picked up in Russia ?
Palama Offline
#8 Posted: Tue, May 25 2021, 10:00 PM EST
Joined: 02-05-2013
Posts: 23,688
Hooker53 wrote:
Yes. I received a bad lighter with the Fat Bottom Betty Toro deal and it don’t ignite. You can hear the gas, just no strike at the end of the push. Three emails and no reply and Iv been dealing with them since they started this site.

Roy


Probably not worth the angst, just throw it away.
midmofan Offline
#9 Posted: Tue, May 25 2021, 11:45 PM EST
Joined: 04-25-2014
Posts: 1,108
Palama wrote:
Couple things:

1. Shoot a blast of compressed air into the jets,

2. Could be the butane. Cheap brands don’t work too well and can clog up the jets. Use premium butane, Xikar, as an example.


Doesn't have to be "air...."

https://youtu.be/idgZv0Mv4HQ
izonfire Offline
#10 Posted: Tue, May 25 2021, 11:48 PM EST
Joined: 12-09-2013
Posts: 8,647
Hey Hooker, how much for a BJ???
Palama Offline
#11 Posted: Wed, May 26 2021, 12:14 AM EST
Joined: 02-05-2013
Posts: 23,688
midmofan wrote:
Doesn't have to be "air...."

https://youtu.be/idgZv0Mv4HQ


Hahahahahaha! LOL
jla0317 Offline
#12 Posted: Wed, May 26 2021, 6:57 AM EST
Joined: 08-15-2013
Posts: 1
I’ve called 5 times and emailed 4 about an order I never received. Still no response. Going on 2 weeks now.
KingoftheCove Offline
#13 Posted: Wed, May 26 2021, 9:20 AM EST
Joined: 10-08-2011
Posts: 7,632
jla0317 wrote:
I’ve called 5 times and emailed 4 about an order I never received. Still no response. Going on 2 weeks now.

8 years??!!
First post.......you come in HERE to whine..........in FRANK’S house!!!..........after no calls and no letters??!!

No ain’t gettin NOTHIN!!
No refund, no cigars, not gaddam thing!!
frankj1 Offline
#14 Posted: Wed, May 26 2021, 9:07 PM EST
Joined: 02-08-2007
Posts: 44,221
thank you, Sire.
frankj1 Offline
#15 Posted: Wed, May 26 2021, 9:08 PM EST
Joined: 02-08-2007
Posts: 44,221
Adt27 wrote:
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.

can't help ya.
But has anyone ever told you your name sets off alarms, ADT?
kenray Offline
#16 Posted: Tue, Jun 1 2021, 5:08 PM EST
Joined: 01-31-2020
Posts: 2
Adt27 wrote:
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.
kenray Offline
#17 Posted: Tue, Jun 1 2021, 5:18 PM EST
Joined: 01-31-2020
Posts: 2
Seriously thinking of leaving CigarBid. After my credit card was compromised, I quickly added my new card to my account. I'm still told to call the customer service number. I have called 3 times, staying on hold for more than an hour before hanging up each time. My email messages have gone unanswered also. My patience is wearing thin.
tonygraz Online
#18 Posted: Thu, Jun 3 2021, 6:36 AM EST
Joined: 08-11-2008
Posts: 20,253
Since you can't even post properly and have "comprimised credit cards", I doubt if CBID will miss you if you get too impatient.
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