Jon Nguyen wrote:posted in pic forum...let's see if a mod approves it since its a bad look for Cigarbid
*sigh*
The Forum gods take months to approve all pictures. Stop thinking your issue is the premier customer service issue for the organization.
Let's get a few things straight.
A. Customer Service does not monitor these forums looking for complaints to address. Hell, I doubt they even come here looking for compliments. In case they do, though: Amanda, you rock!
B. You ordered a 5 pack of cigars from a bargain basement auction site. You received said 5-pack, albeit in a less than desirable condition. This is not going to be a "case study" presented to the vast customer service industry at their annual convention in Boca Raton this year. Hell, it won't even get written up for consideration.
3. Pick up the phone, call customer service and wait on hold for an hour. Your call is valuable to CBid and will be answered in the order it was received. When they pick up, don't complain. Offer the rep a reasonable solution and they will make it right.