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Last post 2 years ago by Palama. 14 replies replies.
EP Carillos New Wave... moldy mess and no response from CB customer service
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Jon Nguyen Offline
#1 Posted: Fri, Jul 30 2021, 12:28 PM EST
Joined: 04-06-2019
Posts: 4
Maybe this will get someones attention... The 5 pack was a mold trap. I put these in my humidor in varying locations (two in top rack, 3 in bottom rack) mixed in with a lot of smokes of varying types. Humidity high 60s.... I checked in the other day and the top EP Carillos were molding from the inside out... I checked all my other smokes and the EP Carillos are the only ones with mold on them... CB customer service hasn't responded to make this right.


Palama Offline
#2 Posted: Fri, Jul 30 2021, 1:48 PM EST
Joined: 02-05-2013
Posts: 23,688
Jon Nguyen wrote:
Maybe this will get someones attention... The 5 pack was a mold trap. I put these in my humidor in varying locations (two in top rack, 3 in bottom rack) mixed in with a lot of smokes of varying types. Humidity high 60s.... I checked in the other day and the top EP Carillos were molding from the inside out... I checked all my other smokes and the EP Carillos are the only ones with mold on them... CB customer service hasn't responded to make this right.




Take pictures in case you have to send proof in.
Jon Nguyen Offline
#3 Posted: Fri, Jul 30 2021, 3:29 PM EST
Joined: 04-06-2019
Posts: 4
how do i post a picture here? I bagged them and have photos
MACS Offline
#4 Posted: Fri, Jul 30 2021, 5:10 PM EST
Joined: 02-26-2004
Posts: 79,776
Jon Nguyen wrote:
how do i post a picture here? I bagged them and have photos


Maybe try the Picture Post forum? Wild guess...
rfenst Offline
#5 Posted: Fri, Jul 30 2021, 7:57 PM EST
Joined: 06-23-2007
Posts: 39,323
Next time, don't risk your entire collection with out at least first segregating new cigars for a while- in a different humidor.
Shame on you
frankj1 Offline
#6 Posted: Fri, Jul 30 2021, 10:00 PM EST
Joined: 02-08-2007
Posts: 44,221
guess it's not plume.
bgz Offline
#7 Posted: Sat, Jul 31 2021, 7:59 AM EST
Joined: 07-29-2014
Posts: 13,023
Oh... I was going to guess plume...

Not sure if I've ever seen cigars plume from the inside out though.
Jon Nguyen Offline
#8 Posted: Mon, Aug 2 2021, 4:19 PM EST
Joined: 04-06-2019
Posts: 4
posted in pic forum...let's see if a mod approves it since its a bad look for Cigarbid
Stogie1020 Offline
#9 Posted: Wed, Aug 4 2021, 11:44 AM EST
Joined: 12-19-2019
Posts: 5,335
Jon Nguyen wrote:
posted in pic forum...let's see if a mod approves it since its a bad look for Cigarbid

*sigh*

The Forum gods take months to approve all pictures. Stop thinking your issue is the premier customer service issue for the organization.

Let's get a few things straight.

A. Customer Service does not monitor these forums looking for complaints to address. Hell, I doubt they even come here looking for compliments. In case they do, though: Amanda, you rock!

B. You ordered a 5 pack of cigars from a bargain basement auction site. You received said 5-pack, albeit in a less than desirable condition. This is not going to be a "case study" presented to the vast customer service industry at their annual convention in Boca Raton this year. Hell, it won't even get written up for consideration.

3. Pick up the phone, call customer service and wait on hold for an hour. Your call is valuable to CBid and will be answered in the order it was received. When they pick up, don't complain. Offer the rep a reasonable solution and they will make it right.
Jakethesnake86 Offline
#10 Posted: Wed, Aug 4 2021, 11:53 AM EST
Joined: 12-29-2020
Posts: 4,137
^yes
LeeBot Offline
#11 Posted: Wed, Aug 4 2021, 12:28 PM EST
Joined: 07-08-2020
Posts: 2,004
I called last week and Shana picked up the phone. I didn't even have to wait.

Premium™ membership has its advantages.
danmdevries Offline
#12 Posted: Wed, Aug 4 2021, 12:32 PM EST
Joined: 02-11-2014
Posts: 17,372
bgz wrote:
Oh... I was going to guess plume...

Not sure if I've ever seen cigars plume from the inside out though.


I've met a few shpos that say that is the case.
Jon Nguyen Offline
#13 Posted: Fri, Aug 6 2021, 3:35 PM EST
Joined: 04-06-2019
Posts: 4
Stogie1020 wrote:
*sigh*

The Forum gods take months to approve all pictures. Stop thinking your issue is the premier customer service issue for the organization.

Let's get a few things straight.

A. Customer Service does not monitor these forums looking for complaints to address. Hell, I doubt they even come here looking for compliments. In case they do, though: Amanda, you rock!

B. You ordered a 5 pack of cigars from a bargain basement auction site. You received said 5-pack, albeit in a less than desirable condition. This is not going to be a "case study" presented to the vast customer service industry at their annual convention in Boca Raton this year. Hell, it won't even get written up for consideration.

3. Pick up the phone, call customer service and wait on hold for an hour. Your call is valuable to CBid and will be answered in the order it was received. When they pick up, don't complain. Offer the rep a reasonable solution and they will make it right.



you can't tell me what to do. you're not my dad.
Palama Offline
#14 Posted: Fri, Aug 6 2021, 8:16 PM EST
Joined: 02-05-2013
Posts: 23,688
Jon Nguyen wrote:
you can't tell me what to do. you're not my dad.


I guess the DNA results finally came back? Laugh
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