Unfortunately I have had a disappointing intro to the site at well, and I did contace Customer Service and things were not quite made right...yet.
My first order was incomplete. It took a very long time to get the rest. Also, my first order came with a bum lighter, and though I mentioned it to them, no response on that issue.
My second order, an El Grande Humi to hold all my new cigars, was supposed to come today. Instead I got the rest of the first order and an email showing the humi is due to me on the 30th.
I like the products offered, I really like the forum, and have been happy with the cigars that came, and the customer service person was very nice, but not the response I was hoping for. I will give another chance, but I hope they make it right.