First ... just look at the bottom of the CB home page, and you will see 'Contact Customer Service'. They will be able to field your questions and concerns better than anyone here on the forums. Their CS is outstanding, and the best I've ever seen ...
Second ... I have yet (in three years or longer) to see a single cigar sent from CI/CB to me with any mold on them (although I have received several shipments that were too dry) ... of course, there is always a first time for anything.
Make sure that what you are looking at is mold, and not bloom/plume!
The latter is a very good thing, and is a whitish powder/crystals that is easily brushed off. That is just and normal part of the aging process, and are the oils coming out of the cigar. That is an indication that they have been aged properly and that they are well taken care of.
Mold is usually bluish/greenish looking (sometimes can be white), and is usually fuzzy/hairy looking. They will also smell musty ...