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Last post 21 years ago by Homebrew. 9 replies replies.
moldy cigars....
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jerjoe Offline
#1 Posted: Tue, Apr 1 2003, 9:54 AM EST
Joined: 03-24-2003
Posts: 11
just won my first two bids --- received my gars and one of the two boxes were moldy.... two questions.. hows the return policy and can i expect this in the future or just unlucky this time.... tia jer
Lowman Offline
#2 Posted: Tue, Apr 1 2003, 10:10 AM EST
Joined: 12-03-2002
Posts: 6,982
C-Bid cust serv is the best!! Contact them thru the "login" menu... They will take care of you.

Mold or Plume???

Never had a problem with mold. If it is mold, I'm sure they will take care of it.
Rare occurence...

Low
Slimboli Offline
#3 Posted: Tue, Apr 1 2003, 10:20 AM EST
Joined: 07-09-2000
Posts: 16,139
First ... just look at the bottom of the CB home page, and you will see 'Contact Customer Service'. They will be able to field your questions and concerns better than anyone here on the forums. Their CS is outstanding, and the best I've ever seen ...

Second ... I have yet (in three years or longer) to see a single cigar sent from CI/CB to me with any mold on them (although I have received several shipments that were too dry) ... of course, there is always a first time for anything.

Make sure that what you are looking at is mold, and not bloom/plume!

The latter is a very good thing, and is a whitish powder/crystals that is easily brushed off. That is just and normal part of the aging process, and are the oils coming out of the cigar. That is an indication that they have been aged properly and that they are well taken care of.

Mold is usually bluish/greenish looking (sometimes can be white), and is usually fuzzy/hairy looking. They will also smell musty ...
Robby Offline
#4 Posted: Tue, Apr 1 2003, 12:24 PM EST
Joined: 10-30-2002
Posts: 5,067
So, what were they??
Homebrew Offline
#5 Posted: Tue, Apr 1 2003, 2:39 PM EST
Joined: 02-11-2003
Posts: 11,885
Yes, what was the offending cigar???? So if it's ploom we may bid on it, and mold so we may not.
Homebrew
jerjoe Offline
#6 Posted: Tue, Apr 1 2003, 5:03 PM EST
Joined: 03-24-2003
Posts: 11
the moldies were mayorga robs... just to double check i pulled out a whole box of erdm rob largas and they were glistening with white crystals. ive had these for about 16 months --- the mayorgas however were fluffy and furry. This makes me hesitant about bidding again.... jer
Robby Offline
#7 Posted: Tue, Apr 1 2003, 5:06 PM EST
Joined: 10-30-2002
Posts: 5,067
hummm, I've had mayorgas before and they're great smokes. I wouldn't be shy on these. Get CBID to go through their stock perhaps. Or check their supplier. They'll fix your problem.
radamus Offline
#8 Posted: Tue, Apr 1 2003, 5:56 PM EST
Joined: 01-02-2001
Posts: 2
Contact 'em. They are the best. Been getting my sticks from them for two years now and no problems ever.
Slimboli Offline
#9 Posted: Tue, Apr 1 2003, 7:40 PM EST
Joined: 07-09-2000
Posts: 16,139
jerjoe --- for criminy sake ... don't be an alarmist!

Once in awhile, as with all things in life, something will go wrong ... Murphy's Law.

This is not at all the norm for this great company.

Very rarely do these boards ever hear of any complaints, and when they do, you hear of nothing but praise of how well CB's CS had taken care of it.

... like the others here have already said, call customer service, and if they don't take care of it to your satisfaction ... I'll double what you paid for the box of cigars.
Homebrew Offline
#10 Posted: Wed, Apr 2 2003, 6:30 AM EST
Joined: 02-11-2003
Posts: 11,885
Hey Jerjoe,
Trish and Steve, at customer support will do their level best to make you happy. I know, they have taken care of me. I have only had 1 real problem, and a bunch of questions, and they have always come through for me.
Later
Homebrew
P.S. Say thanks to Steve and Trish, They don't hear it enough.
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