Just a note. I don't know about any of you having dealt with CB Customer Service Department, but I can tell you it is the BEST I have ever received from any company. From small questions to lost shipments, they get right on it. I usually get e-mails or replys from Trish (10 minutes after I send it) Just wanted to put my 2 cents in and tip my hat to them.....

I have to agree about the customer service at CB!!!
It is AAA+++
I don't get the response that SP gets (10 minutes), but I do always get great service and Trish should be commended on her efforts. Luckily I haven't had to chase down any missing shipments, but that would be a UPS issue (don't get me started, hehehehe). In fact, got my fresh smokes delivered today, but I'm at work.
Time to gooooooo, it's 5 O'clock somewhere!!!


NOF

Yep, they are the best. Everyone I've dealt with has been fantastic.

hear hear

The best I have seen anywhere!!!

Absolutely the greatest !!

I have to agree. They far exceeded my expectations, especially since they have been very tolerable of a person, like myself, who has "zero patience". LOL!

I have to say, if all customer services were like this, things would be so much nicer.
They seem to genuinely care about what the customer thinks and expects and go out of their way to make the customer happy. 🙂

Cbid is doing a horrible job...to my wallet. Since their service is so good, I keep spending money on Cbid.

choner

Trish is "D BOMB!!"

I gotta agree, the 3 times I've contacted them were some of the best customer service I've ever had.

Man, you guys will say ANYTHING for a box of matches in your next order !! LOL j/k


I have said, along with others, many times that the Cust Serv at CB is Tops !!
I've also met most of them in person and they are all really nice people even when they aren't wearing their Cust Serv. Hats !!

Low

My two cents. Great service. I had a bad lighter several months ago, they replaced it within a week.

Low only says that because he's been getting matches!! 🙂

Thanks guys! We do our best....

Have been working with Trish, as recently as this morning. Like the others, have been saying, top notch customer service. This she helped me with today, is not even "Technically" related to a problem with c-bid. But it is about TOP NOTCH CUSTOMER SERVICE. As many of you know, Ethans Middle of the Road, box pass, was recently, lost, hijacked, whatever, in transit from my house in arkansas, to chipslave, in ND. To claim the insurance, I have to have proof of the value. Trish is helping me with that. Now that is above and beyond. What a place to do buisness with. This place is great. Thanks Trish, and the rest of the cbid crew.
Later
Dave (A.K.A. Homebrew)

I had a minor problem recently with an item which didn't match the auction picture. CBID sent me the correct item quickly and let me keep the other item. Their customer service is outstanding.

Damm, some of the newbies might think we're sucking up.
But you are all correct. A great bunch of herfers and hefers.

If you ever have to call or contact CB/CI, wait by the phone or terminal. It won't be long before you receive satisfaction.

Some day I must embark on a quest to visit the hallowed ground, to which we all yearn to visit.
(maybe then I'll get some matches)

Each day we should rise and bow thankfully in the direction of Bethleham Pa.

rjdc aka. Anthony