On the news, they were reporting that a fast food joint was taking orders through its speaker when you drove up, that was being answered by a person in INDIA, who input the order in the computer that notified the workers of what the person ordered.
Since the person on the other end of the speaker is likely a minimum wage employee, how could this have saved very much money.
They had to switch to a live person on the mic when the customers found out about it. They were complaining too much...
Now that's a franchisee that has gone too far IMO.