out of all the lots won here i have only had issues with 2 of them. one was product discription, and the most recent was a damaged item shiped. in both cases i was fortunate enough to work with jessica. she responded quickly and professionaly. she listened to my concerns and fixed the problems asap. i thanked her for this privately but i think she deserves to hear accolades publicly. for those up in the ranks @ cbid, jessica is wonderful to work with and along with others makes your customer service outstanding! onec again jessica thank you!

I'll throw in my .02 also. In the 4 plus months that I have been addicted to Cbid/CI, I've had 2 small issues. One, a replacement of an out of stock item. (A humidor, and was offered and sent a better/larger one at no extra charge) And two, was just a question about the condition of a particular cigar. Both issues were handled by TJ in a speedy and most professional manner. Kudos to the whole Customer service team, they are the best I've encountered regardless of type of business. Now if only the cable company, phone company, computer company...well, you get the idea! 😉

thurson

Thank you very much! It's nice to hear positive feedback from our great customers! 🙂

Roger, you rule too!

Thanks guys! All I know is that I don't want to treat our customers like some of the places I've been dealing with lately...like say my cable company! Not pleased w/ them at this time. Hope you all are enjoying yourself here at CBid. Happy bidding!