The policy was purchased before the birth of her brother (who was given his father's name).

They told my wife that she wasn't being truthful when she explained this.

Bottom line.....they refuse to honor the policy (although we plan to escalate the issue).

Great folks at Prudential, eh?

Typical...

be persistent and they'll pay up..

Sorry for your loss, Andy.

c3s

Thanks

But even if the local office DOES help (and they WILL), I'll never buy a Prudential product if I can help it

When choosing between hundreds of competing insurance products, I'm not particularly likely to go with a company that wants to ****c me by default. I'm funny that way.

That is one BOGUS!!!!!!comeback by an insurance company if I ever heard one.

Get copies of original policy (if there was one in his house or safe deposit box).

From your statement it is a pretty old policy that is probably on MICROFICHE film at their warehouse archives in Podunk, Iowa.

Find any pertinent papers, death cert.,cancelled checks,, etc.and take them to your agent and procede from there.

If they continue to stonewall you then get a lawyer in Estate mattere as a last resort.

Good Luck against the machine.

You want I should round up the boys and we can break off a piece or two of the Prudential rock for you??

RIP Mr AndyTV's father-in-law. My heart goes out to your family. Losing someone close is hard. We almost lost one this holiday season too.... it was a very rocky road this Christmas.

May God Bless you and your family.

I hate dealing with insurance companies too. I don't have the Prudential rock near me but I'll set up a mini road trip to attempt a hack at Plymouth Rock. It might not be the same but it'll make a statement.

(queue Mission Impossible theme music.. check that.... A-Team theme music)

P.S. Who's got the bail money?

A. the age of the policy is older than her brother.

B. was the policy premiums based on the elder or younger aged person over all those years?

If you deal with the Pru directly, then ask the person you're speaking with to send you something in writing and to sign it.

Nobody takes responsibility anymore because there IS no responsibility. They send out generic answers and blame the other department.

But I've found when they have to take ownership of the issue (in this case by signing a document with their name) they tend to let their senses come alive.

I'm sure this doesn't make it any easier.

http://www.portal.state.pa.us/portal/server.pt/community/file_a_complaint/9258 

If all else fails, litigate.

It's a very good idea but go to them prepared with all the documentation you can find.

Don't just call them up and tell them what happened.

Redleg.....thanks for the link.

If my wife can't resolve this face to face with an agent, and I have to get involved, I'll be sure to ding them.

do they look anything like these guys?

http://www.cigarbid.com/Forum/cb_postst343991_The-TVs.aspx