Gandalf
  • Gandalf
  • Herf-A-Holic Topic Starter
Monday, January 10, 2005 11:16:00 AM
Just wanted to share with all you other crazies out there a recent experience I had with CBID's customer service. I had a small problem with some of the Perdomo over-run figuradostly - they were dry and falling apart when I received them. No big deal for me. As usual, I didn't pay much for them at auction, and at least half the bundle looked salvagable.

Just as an FYI, I emailed Customer service to let them know how dry the sticks were so that they could look at their inventory and see if they might have a problem. I specifically told them I was not looking for replacements! Well, Jessica e-mails me back with all kinds of apologies. No big deal I insist, just thought I'd let you know. So she responds again with "I was just discussing this problem with Trish again and we are going to be sending you two 5-packs of the cigars....."

Hey, I'm thinking, these folks are always making things right for their customers, so I thank them for their great service.... and forget about the 'problem'.

Well, I'm sitting at my desk today, and the mailman plops this big 'ol box in my lap (with that same practiced look of 'not again......'). Whats this? How about 2 BUNDLES of the over-run Figs?! Man, do I feel guilty.......

Jessica and Trish - you two are over the top! Thank you for the excellent customer service. It goes a long ways towards building customer loyalty.

And like I told you both, man you make it hard to complain, even in an FYI kind of way!

lukin
Monday, January 10, 2005 11:22:00 AM
simply the best service in the business....outstanding
Jdllizard
Monday, January 10, 2005 11:22:00 AM
Gan,

I had the same problem with a bundle of Cuban Cafe "rejects". I took one out to try it 2 days OTT, and it split all over the place in my hand while I was smoking it. I just left the rest in my humi (two weeks now) and will go back to them after a few more weeks. Looked at them last night and they seemed ok I didn't want to fondle them to much but didn't see any cracking like the first one I smoked. I didn't contact CS cuz I figured they were called rejects and that stuff just may happen to them.

John L

eleltea
Monday, January 10, 2005 11:33:00 AM
Trish, I am pretty sure mine were dry too. Please send me two bundles of Brazilias.
mydsooner
Monday, January 10, 2005 11:47:00 AM
Whoever will listen........all of the cigars i have purchased from you have been dry. Plese feel free to replace them. Thank you.
ryantp
Monday, January 10, 2005 11:49:00 AM
They're the best.

CBid: Please note that all of my Nestors have been arriving half-smoked....Steve????

SteveR@CigarBid
Monday, January 10, 2005 11:59:00 AM
Ryan - that's just part of my quality control. It's called draw-testing. No worries, it's standard practice...

.... honest

BeatDragon
Monday, January 10, 2005 12:03:00 PM
They were cruel to me once...

Almost made me cry...

But they were very nice about it.

snowwolf777
Monday, January 10, 2005 12:29:00 PM
They forgot my matches last time and sent me two bundles of Opus X to make up for it.

Seriously, though, they are good people. Happily I have never needed CS, because they're just that darn good the first time around.

TrishS@CigarBid
Monday, January 10, 2005 12:35:00 PM
You guys are making Jess and me blush...

spadesman
Monday, January 10, 2005 12:41:00 PM
lmao at Ryan
lofty1
Monday, January 10, 2005 1:38:00 PM
Did anyone else have this problem with these cigars. I got home today and found about half of mine were unsalvagable. I'm afraid to open the package. It might make the others crumble to pieces. I've sent cbid an email, too. I'm just wondering how many others had this problem. I'm sure cbid will have a fair solution for my issue, but I was just wondering how big an issue this is going to be for them.

On a more positive note, I also received a 5er of Nestors in the same order that look awesome. Darn near lit one up right away.

Oh, sorry for the threadjack, Gan, but your original post aroused my curiosity.

heh heh, i said aroused.

ryantp
Monday, January 10, 2005 1:49:00 PM
you also said Nestor.
KNOF
Monday, January 10, 2005 2:10:00 PM
My Pinar, Series B, Pre-Embargo were dry as heck too, but then I smoked one in my hot tub and it smoked like a charm. If anyone else has this problem, maybe CBid will send you a hot tub to correct the problem, LOL!
BuckyB93
Monday, January 10, 2005 2:35:00 PM
I'm a fan of most of the Perdomo line. I've won a few bundles of the over runs every now and again and some sticks in each bundle arrive a bit damaged - flaky wrappers, dinged/split foot. The wrappers seem to be a bit fragile. Not complaining, just an observation since for around a buck a smoke they're a good deal (IMO).

I'll continue to bid on them as needed to keep some on hand then toss them in the tuper and forget about them for a few months.

lofty1
Monday, January 10, 2005 4:59:00 PM
i've ordered the perdomo mistakes before, and they were great. the problem with these smokes is that they are actually broken. the cap is cracked on many of these, and parts of the wrapper are actually chipped off on some others. it's the first time i've had an order with this much damage. i once had some cupidos that were really dry, but only one of those was really broken. i'll still order the perdomo mistakes when i "need" some. the first 5er i got of them was really very good.
Charlie
Monday, January 10, 2005 5:08:00 PM
My last shipment of Bucanero Salsa's were dried out and I was wondering if..........just joking!

Charlie

TBWCW
Monday, January 10, 2005 7:19:00 PM
Did anyone mention that C-bid has awesome customer service? I just keep hoping they'll get into the cell phone business...
Gandalf
  • Gandalf
  • Herf-A-Holic Topic Starter
Tuesday, January 11, 2005 3:36:00 AM
A little clarification here........

I have bought many of the Perdomo over-runs, Milinario Mistakes and Cuban Cafe Rejects before. Sometimes they seem a little dry initially, but always respond well to some tim in the humidor. The particular bundle of over-run Figs I referenced were extremely dry, cracked and literally falling apart in the bundle. This is the first time I've seen this and wanted to bring it to CBid's attention - their quality control is usually quite high in my experience. As usual, they more than made up for the "problem".

The Perdomo Over-runs are not represented as seconds, but as excess stock. That being said, of all of them, the Fig's look like perfectly good cigars whose shape is imperfect. All the Torps, Robustos and Lanceros I've received have been pretty darn good looking sticks with little or no damage. Not bad for a bundled cigar - especially for the price point. Anyone who was in on the Holiday Sampler last month received a selection of these.

The Milinario "Mistakes" are not culled or sold as seconds - according to the blurb. All that I have received have been nicely made and bundled.

The Cuban Cafe Rejects I have received have also been nicely made, with visible defects being mostly spotted or unevenly colored wrappers. That would classify them as rejects. In my experience, I have not received any that were poorly constucted, chipped or cracked, and construction was excellent. They smoke beautifully, especially after some rest. This is true for all of the above. Don't even think of smoking them OTT - for the most part you will be disappointed.

Good feedback from all of you. Thanks.

The bottom line is still this: CBID Customer Service Rocks!