Abrignac
Monday, August 13, 2012 10:30:56 AM
I'm compelled to write this. Since joining CBid I've had to contact customer service 3 times. Once because the hydrometer that shipped with a Treasure Dome humidor I won was broken. Within 2 days a functional replacement shipped. The other 2 times I brain farted and had to fix things.

Each time I called, I had the absolute pleasure to speak to a most helpful and happy person. I'm sure everyone understands what I mean when I say the person I was speaking to was smiling the entire time I was on the phone with that person. This morning that person was Jen. She was wonderful. Whatever she is being paid needs to be doubled. Likewise for the other 2 ladies who were most helpful to be, but whose names I do not recall.

I can't speak for anyone but myself, but I feel that CBid has the most OUTSTANDING customer service I have ever had the pleasure to experience.

🇨🇮

HockeyDad
Monday, August 13, 2012 10:45:01 AM
👍
DrafterX
Monday, August 13, 2012 10:46:34 AM
You didn't nark anyone out did you...? 😟
Abrignac
Monday, August 13, 2012 10:52:31 AM

You didn't nark anyone out did you...? 😟

DrafterX wrote:

Just myself. In addition to fixing my fudge up Jen did send a message to the folks who determine the auctions. I asked her if she could request more lancero auctions. While I was on the phone with her shee sent the message. I've got my fingers crossed.

csgamecock
Monday, August 13, 2012 11:02:30 AM
+1

I had to contact them for the first time the other day, and I was extremely surprised on how fast and courteous they were.

I will be purchasing things from this site as long as I can and will do so without worry.

🇨🇮

SammyETN
Monday, August 13, 2012 11:54:53 AM

You didn't nark anyone out did you...? 😟

DrafterX wrote:

Geez, Drafter, get the chit right already! It is n-a-r-c with a freakin "C".

DrafterX
Monday, August 13, 2012 11:56:32 AM

Geez, Drafter, get the chit right already! It is n-a-r-c with a freakin "C".

SammyETN wrote:

🤣

we did a survey many years ago and decided the K works best... it's a cbid law and stuff... 😟

DrMaddVibe
Monday, August 13, 2012 2:39:51 PM

🤣

we did a survey many years ago and decided the K works best... it's a cbid law and stuff... 😟

DrafterX wrote:

[-( 🤐 🤐 🤐 🤐

DrafterX
Monday, August 13, 2012 2:47:53 PM
Urban Dictionary: Nark: narkwww.(nark can also be spelled narc or narq) 1: To be a nark is to be someone that will report any misbehaving to a higher authority like the police...

🍺

CelticBomber
Monday, August 13, 2012 2:48:48 PM
I've had the same experience with Cbid's customer service. They dont argue or anything they just try to be as helpful as they can be and they fix problems FAST. I ordered some cigars I had a problem with and the next day replacements were in the air. I took pics of the problem and offered to send them back etc they didn't want to see any of it. They just took me at my word and fixed the problem no questions asked. Best customer service I've ever dealt with from any company.

CelticBomber

(I wonder if I keep posting this if I can get em to shove that 300 count table top humidor into a box for me and mark it wooden matches 50 count;-)

watchurai
Monday, August 13, 2012 3:11:20 PM

You didn't nark anyone out did you...? 😟

DrafterX wrote:

:-k

Guilty conscience gotcha worried, X?

DrafterX
Monday, August 13, 2012 3:14:55 PM
😰
TrishS@CigarBid
Monday, August 13, 2012 3:42:30 PM

I'm compelled to write this. Since joining CBid I've had to contact customer service 3 times. Once because the hydrometer that shipped with a Treasure Dome humidor I won was broken. Within 2 days a functional replacement shipped. The other 2 times I brain farted and had to fix things.

Each time I called, I had the absolute pleasure to speak to a most helpful and happy person. I'm sure everyone understands what I mean when I say the person I was speaking to was smiling the entire time I was on the phone with that person. This morning that person was Jen. She was wonderful. Whatever she is being paid needs to be doubled. Likewise for the other 2 ladies who were most helpful to be, but whose names I do not recall.

I can't speak for anyone but myself, but I feel that CBid has the most OUTSTANDING customer service I have ever had the pleasure to experience.

🇨🇮

Abrignac wrote:

Thanks for the compliment! Jenna really is an outstanding representative for our company. She's always smiling - from the first call to the end of her day. And she's smiling for two so that sometimes makes it a little tougher to do....

As for the rest of the CBid CS Crew - well, your posts convey my feelings too. These ladies do a bang up job and handle a pretty intense workload. But you'll never see a friendly, more helpful group of people in any company. They're all outstanding!

Trish

JennaR@cigarbid
Monday, August 13, 2012 4:28:44 PM
Awe thank you ^_^ I actually was one of the ladies that helped you out previously. It is always a great feeling to help a customer out. And like I said early we usually hear more negatives than positive so this is a great treat.

GOOOOOO C-BID!

jackconrad
Monday, August 13, 2012 6:28:59 PM
They are ZEE BEST !
wheelrite
Monday, August 13, 2012 6:31:31 PM
Cbid SHOULD ALLOW NIPPLE PICS TO BE POSTED !!

That would be real Customer Service...

Pheloniousmunk
Monday, August 13, 2012 7:47:05 PM

Cbid SHOULD ALLOW NIPPLE PICS TO BE POSTED !!

That would be real Customer Service...

wheelrite wrote:

No......real customer service would include nipple pics. 😁

lgops
Monday, August 13, 2012 8:07:48 PM

Thanks for the compliment! Jenna really is an outstanding representative for our company. She's always smiling - from the first call to the end of her day. And she's smiling for two so that sometimes makes it a little tougher to do....

As for the rest of the CBid CS Crew - well, your posts convey my feelings too. These ladies do a bang up job and handle a pretty intense workload. But you'll never see a friendly, more helpful group of people in any company. They're all outstanding!

Trish

TrishS@CigarBid wrote:

=d> 👍

Mathen
Monday, August 13, 2012 8:31:51 PM
I've only had to call once and it was because the credit card I had on file had expired. Very simple and painless. If ito had been calling Comcast, not only would I still be on hold but they would have randomly shut off my ability to watch on demand on my upstairs tv and turned off DVR on my downstairs tv for no good reason... Then tacked on thirty two bucks to my monthly bill
wheelrite
Monday, August 13, 2012 8:34:20 PM
CI's deal with UPS is the worst...
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