this happen to anyone else, if so how long before you got your already paid for backorder?

They have a certain amount of stock on hand with a shipment expected on xx date prior to end. Based on this info they put up x number of lots for auction. Shipment gets delayed for unforeseen reason. Whammo, stock is now not on hand to cover auction lots as expected.

CBid has never charged me until the back-ordered item has come in stock.

Perhaps the auction was set up with the idea that the cigars were due in.

don't know.

i would be ok if that were the case here but the full amount of my order with the backorder was charged to my card. i would even be ok with that if the 5er showed up the following week but it didnt and now has me wondering when will it.

imho once an item is on backorder the auctions for that item should stop. if a couple skip through ok but i saw the same 5er the next week on auction knowing mine were backordered a week is plenty of time to see that hey we need to quit auctioning these til we can get some more.

should i contact them and see if there is something they can do for me like refund, exchange for equal value, or something along those lines?

Seems like a lousy thing for them to do. Even if they didn't bill you until they shipped, it's still crappy to keep you on the hook. I hope you contact them just to let them know that it isn't OK.

If you're willing to accept a substitution, then call them tomorrow.

Well, this is the nature of their business. It happens every now and again. Tank and I have had things backordered several times. Just remember that the customer service people are not personally responsible. They can help, but don't take it out on them.

probably will contact them to see if they have any info for me and maybe take a substitution tomorrow thanks for the help

I wasn't recommending "taking it out" on anyone, only letting them know that it isn't OK. A simple email to let the customer know what has happened, the expected ship date, and options would be a good addition to their business nature.

After dealing with these yahoos, and other site's CS, Cbid CS is the best around.

Me too.

You're absolutely right - it shouldn't happen. But there are so many reasons why it could happen that I don't have the space here to write them all down. However, if we charged you the full amount it was because the item showed up as in stock in our database. When the warehouse folks go back to find it, its not there. You're then refunded for that item. But it takes about 48 hours or more for the credit to show up on your credit card.

Give us a call on Tuesday. Any of the reps will be happy to offer you something in its place. Believe me, we hate this as much or more than you do!!

Holding the hand of the noobs m azzhats.

LOL Someone had to be here to close shop!! I'm getting a head start on my week.

Shaun - you have a VM from me!! :)

Happy Labor Day everyone!

thank you for your help. now that you said about the credit could show up 48 hours later i went and looked at my account online and a credit did show up for the amount on another day. so i guess i wasnt charged for the full amount of the order after all sorry about that.

as i was writing this trish left me a message on my cell now that is some good customer service calling on a holiday. i will give them a call tomorrow and see what can be worked out.