Well done Ladies! =d>
And not to threadjack or anything but I also just had a very good experience with CS as well. I had won some Illusione HL Maduro lanceros back in November but didn't know that I was shipped the Naturals instead. The lot description clearly said "Maduro" and every other CBid order had been flawless so although the wrappers looked a little light for Maduros, just thought that was how it is. I finally got to ashing one up and took a picture that I posted on another cigar site this past Saturday. Another member commented that the maduro version was supposed to have a different band so I did some research and seemed like he was correct. I contacted CS about the error and they PROMPTLY replied this morning and gave me two options: keep what I had left and get a partial refund or I could send back everything that I had left at CBid's expense and get a full refund on the remaining cigars (...they didn't have the Maduros in stock...). I opted for the partial refund since it seemed a shame to have to go through all that effort and expense on everyone's part just for a few cigars (...and I'm sure I'm going to have another order from CBid soon enough...).
So kudos to Christy for her quick response and workable solutions. As we all know, CBid Customer Service ROCKS!
Palama wrote:
