Cigar Rat
Saturday, October 15, 2016 8:56:06 AM
I wanted my first post here to be of a positive nature and hope the topic is cool with everyone.

I've only had a few issues with shipping since becoming a regular purchaser here. Nothing major but each and every time, customer service has stepped up and did what I considered to be above and beyond what I felt was needed to resolve the issue.

So I just wanted to say THANK YOU.

🇨🇮

Speyside
Saturday, October 15, 2016 10:57:40 AM
Customer service here is great. As is your post.
opelmanta1900
Saturday, October 15, 2016 11:16:37 AM
I'm with you cigar rat! Let's get the #$%! outta here and never come back!
bs_kwaj
Saturday, October 15, 2016 12:01:36 PM

I'm with you cigar rat! Let's get the #$%! outta here and never come back!

opelmanta1900 wrote:

Your reading and comprehension kung fu is weak today . . .

🇨🇮

jjanecka
Saturday, October 15, 2016 12:05:25 PM

Your reading and comprehension kung fu is weak today . . .

🇨🇮

bs_kwaj wrote:

No no, he's right. If they leave and never come bad that means there will be less people bidding. I'm all for it!

🇨🇮

Hmhaines
Saturday, October 15, 2016 1:35:45 PM
Love this place, the service folks are delightful!
jespear
Saturday, October 15, 2016 3:12:40 PM
NWStogie
Saturday, October 15, 2016 5:07:59 PM
Excellent, friendly customer service. Everything packed well and arrives in great condition. And now that I've changed my ship date to a Tuesday, shipping time of my winnings is quick!

If'n y'all don't like the customer service in these here parts, y'all can get on out.

'Merica!

SMOKEYOU
Saturday, October 15, 2016 8:26:31 PM
I've given them more issues than they have given me.

Team Smokeyou - 1

Luke753
Saturday, October 15, 2016 8:45:23 PM
Agreed... and the fellow a$$hats aren't too bad either.

🇨🇮

rumraider
Sunday, October 16, 2016 9:31:31 AM

Excellent, friendly customer service. Everything packed well and arrives in great condition. And now that I've changed my ship date to a Tuesday, shipping time of my winnings is quick!

If'n y'all don't like the customer service in these here parts, y'all can get on out.

'Merica!

NWStogie wrote:

They also have a great sense of humor and a low tolerance for bs 🖖🏼

cameroon
Monday, October 17, 2016 12:12:40 PM
Was "Cigar KissAzz" taken?
Pudding Mittens
Friday, October 21, 2016 1:02:37 AM
.

I've gotten a huge number of cigars from Cbid since joining two months ago, and there have been ZERO ERRORS in the contents of the packages. Dead-on perfect. Only TWO sticks were damaged, and not badly enough for me to bother even telling them about it... I just smoked 'em and they were fine.

Today I asked them a question over the web site. Got a detailed answer in a couple of hours.

Just like CI itself (from whom I've ordered ungodly huge quantities of cigars over the years), customer service is top-notch, and there are no idiots on the picking or packaging lines... everything is always done perfectly, or as nearly as humanly possible.

These folks know their stuff, and have high attention to detail.

Also, the phone customer service folks are PA-based and will chat and B.S. with you, and if you're close by, they'll even shoot the breeze with you about local topics (good restaurants, local events, etc.).

This is the kind of stuff that creates "customers for life"! Newbies reading this, don't worry about CI/CBID service. Order/bid with confidence.

.

Stinkdyr
Wednesday, October 26, 2016 2:17:11 PM

I wanted my first post here to be of a positive nature and hope the topic is cool with everyone.

I've only had a few issues with shipping since becoming a regular purchaser here. Nothing major but each and every time, customer service has stepped up and did what I considered to be above and beyond what I felt was needed to resolve the issue.

So I just wanted to say THANK YOU.

🇨🇮

Cigar Rat wrote:

You will not achieve Platinum level for kissing buttox.

🌫

KingoftheCove
Wednesday, October 26, 2016 3:50:02 PM

You will not achieve Platinum level for kissing buttox.

🌫

Stinkdyr wrote:

Cameroon told him that too.........in a different way way.....

He ended up with 7 days in darkness, lying in the corner, listening to La Princessa's spiked heels on the stone floor as she walked over to pour cold water on him every few hours.......

you're prolly in trouble Stinky.......

tonygraz
Wednesday, October 26, 2016 5:54:36 PM
Maybe the water will cut the stink a bit.
teedubbya
Wednesday, October 26, 2016 5:56:43 PM
They banned me once because they said I owed them $3.75 for a shirt they didn't have in stock and never sent.
frankj1
Wednesday, October 26, 2016 11:39:44 PM

They banned me once because they said I owed them $3.75 for a shirt they didn't have in stock and never sent.

teedubbya wrote:

they sent it, just not to you.

Whistlebritches
Thursday, October 27, 2016 9:49:39 PM

I wanted my first post here to be of a positive nature and hope the topic is cool with everyone.

I've only had a few issues with shipping since becoming a regular purchaser here. Nothing major but each and every time, customer service has stepped up and did what I considered to be above and beyond what I felt was needed to resolve the issue.

So I just wanted to say THANK YOU.

🇨🇮

Cigar Rat wrote:

I hate you.You left zero openings for us to bash you to smithereens.I expect you step up in your second post and give us some material to work with damnit.

Fugging 😄 noobs.

sprimav
Thursday, March 2, 2017 2:35:39 PM
Won an auction received an already opened box of cigars. Customer service doesn't respond to email. Their phone number doesn't work. Ready to call and file an official complaint.