So I got my shipment last week. It was missing part of the order. I have sent a few emails, filed a customer service form. Nothing. I've been waiting on hold, going on 90 mins.

Has this happened to anyone before?

It's their quality control procedure to sample one here and there. You wouldn't want them to send you substandard smokes would you?

LOL!

[quote=BrianG1]So I got my shipment last week. It was missing part of the order. I have sent a few emails, filed a customer service form. Nothing. I've been waiting on hold, going on 90 mins.

Has this happened to anyone before?[/quote]

These are certainly challenging times. You see all sorts of CBid oddities these days but this is a good one. Well, okay, maybe not good for you....

Wonder if the box was opened to fulfill a singles or 5er order and then when your order came through, the box was incorrectly picked? 🤔

[quote=BrianG1]So I got my shipment last week. It was missing part of the order. I have sent a few emails, filed a customer service form. Nothing. I've been waiting on hold, going on 90 mins.

Has this happened to anyone before?[/quote]

Update, They said they would ship me a replacement, and they will file a claim with UPS. They said they have heard of stranger things happening in transit.....

These are the loose singles that Platinum Members™️ Get as a gag.

We don’t even smoke them.

It’s sickening, we just light our Cuban cigars with $100 bills and laugh at you. Laugh.

#DB2K

I have exactly the same thing going on now. I just sent a second email to customer service.

You guys do realize that someone could get fired for pilfering a few cigars. And they do know where you live.

[quote=cobramike]I have exactly the same thing going on now. I just sent a second email to customer service.

[/quote]

mike? Cobramike???

is that really you?

has it been 12 years already?

12 years, Mike! 12 fu(king years!!!

You didn't write.

You never called.

Your mother and I were worried sick!

As if you give a crepe.

Don't even start. We've moved on.

In fact, we've moved.

Just happened to me as well. I sent an email and am going to call tomorrow during their business hours. Mistakes can happen....But someone used a razor knife and cut out the shipping label from the original box. The label with the original square of cardboard it was taped to was then re-taped onto another box.

I got all your missing cigars. They suck. You didn't want them anyway.

Ask for...

"Shanedanista"

She will solve all your problems...

She protects me...

😁😁😁

Well thanks for the support. I bet you drive for UPS

Pm CelticBomber with you order info and he will get it took care of . Also let him know what is missing out of the box it will take a day or two but he will eventually get to you.