I kind of remember someone asking about this previously...
http://www.cigarbid.com/Forum/c/posts/662805/Customer-service-on-CB
http://www.cigarbid.com/Forum/c/posts/662809/Never-received-order-from-June-and-gotten-no-response-from-customer-service
http://www.cigarbid.com/Forum/c/posts/662654/Customer-Service-on-hold-for-50-minutes
http://www.cigarbid.com/Forum/c/posts/662820/Poor-customer-servicesupport
http://www.cigarbid.com/Forum/c/posts/662840/Problem-With-Order-ZERO-Customer-Service
http://www.cigarbid.com/Forum/c/posts/662819/Poor-customer-servicesupport
http://www.cigarbid.com/Forum/c/posts/662759/POOOOOR-CUSTOMER-SERVICE
http://www.cigarbid.com/Forum/c/posts/662719/CUSTOMER-SERVICE-SUCKS
And those are just the ones with Service in the title. On the first page of threads. Help yourself first and others will be happy to assist further.
You are not the only one having a problem, and the folks a CBid, do not monitor the forums right now. Prawly related to the 'Rona.