I had won 5 Shorty Diesel Rage Cigars this past week. I was sent 5 regular Diesel robusto cigars instead. I was hold today for 2 hours and 15 minutes with Cigarbid customer service with no answer. I have sent an email to customer service. Is this new with Cigarbid? Errors have not happened to me in the past with Cigarbid.

:-&

muramos wrote:

You are incorrect because the bid was won and not ordered.

I quintuple posted because I am pissed off at Cigarbid for sending the wrong cigars that I won and paid for. I have beeh on hold for 45 minutes on my 2nd try at customer service. Please pick up the phone tonygraz. Why the bait and switch on cigars?

muramos wrote:

Unfortunately email does not work. I have sent two emails and have received no responses at all. It's called no customer services. They'll take your money quickly though. Time to get your cigars elsewhere perhaps that is more attentive to your orders 🤔🤔🤔

hhwlee wrote:

http://www.cigarbid.com/Forum/c/pmessage/?u=101333

Here is a link for the the customer service forum rep. He will help you.

Cheno wrote:

The Cigar Forum Rep who monitors this platform may be the only one who is aware of the problems LOL. I would appreciate if someone could get a CBID rep to address the problem with my missing packs of cigars that I won and paid but was not shipped in my last order. No one should go tthrough this many hoops just to get some help.

hhwlee wrote: